The first step of telemarketing skills: greet customers and introduce yourself.
After connecting the phone, you should say hello to the customer first, such as "Good morning (afternoon)" and "Hello, who's calling?" After greeting, introduce yourself: "Mr. XXX, I am Xiao Zhang, the business representative of XXX, and I am the business representative of XXX."
The second step of telemarketing skills: telemarketing skills of greeting, praising and explaining intentions.
For example, "I recently had the opportunity to serve your good friend Mr. Zhang and made a reasonable plan for his Internet. In the process of service, he said that you are young and promising, have a successful career and are very enthusiastic about people. Our company is doing market research recently. Can I talk to you for five minutes now? "
The third step of telemarketing skills: refuse to handle it.
When a potential customer refuses a telephone interview, our sales staff should answer politely. There are several common techniques for refusing telemarketing:
(1) "No, I wasn't there then."
Telemarketing skills: Sorry, maybe I chose an inappropriate time. I hope to find a convenient time to visit you. Are you free (tomorrow) or (the day after tomorrow)?
(2) "I'm not interested in the Internet."
Telemarketing skills: I am not interested because I don't understand the meaning of the Internet. Please give me a chance to interest you. This is also a visit to you. The reason is that you are at work (tomorrow) or (the day after tomorrow).
(3) "I am very busy and have no time."
Telemarketing skills: I know you are busy with official business, so I call in advance to ask for your advice, so as not to rush in and interfere with your work. So, is it better to make an appointment (tomorrow) or (the day after tomorrow)?
(4) "Send me the information and let me have a look first."
Telemarketing skills: Yes, but you are too busy, and reading these online materials will take up too much of your time. Why don't I help you think about it together? Do you think (tomorrow) or (the day after tomorrow) is more suitable?
(5) "Our company is small and does not have the ability to build websites."
Telemarketing tip: You're welcome, sir. I don't have to ask you to buy you a website when I call today; But to get to know each other and be friends. It's the same when you think you need a website in the future. If it is convenient (tomorrow) or (the day after tomorrow), I'll introduce it to you. It's good to know more about the Internet.
(6) "I have a friend who is also in an Internet company."
Telemarketing skills: Your friend is in an Internet company, so you must know something about the Internet. But you don't have to buy a website from a friend, but it depends on whether the salesman is professional enough. Can you design the best Internet solution for you and give me a chance to try? If you are not satisfied, you can refuse me generously without affecting your feelings. Are you free (tomorrow) or (the day after tomorrow)?
Telemarketing Skills Step 4: Telemarketing Skills of Face-to-Face Invitation.
Telemarketing should not be in a hurry to sell, but should be based on understanding each other's situation. Meeting is the best way for you to "introduce" the product. Only by face-to-face interviews with customers can we fully understand each other and fully demonstrate our comprehensive advantages. When asking for an interview, don't forget to mention a time and place, otherwise it will be difficult for the other party to make a decision. Let's meet and talk!