Legal basis: Regulations on Prevention and Handling of Medical Disputes
Article 22 In the event of a medical dispute, both doctors and patients can solve it through the following channels: (1) Both parties negotiate voluntarily; (2) apply for people's mediation; (3) Applying for administrative mediation; (four) to bring a lawsuit to the people's court; (five) other ways as prescribed by laws and regulations.
Article 23 When a medical dispute occurs, the medical institution shall inform the patient or his near relatives of the following matters: (1) Legal ways to solve the medical dispute; (2) Provisions on medical records, on-site physical storage and unsealing; (3) Provisions on consulting and copying medical records. If the patient dies, his close relatives shall also be informed of the provisions on autopsy. Twenty-fourth medical disputes need to be sealed and unsealed, which should be carried out in the presence of both doctors and patients. Sealed medical records can be originals or copies, which are kept by medical institutions. If the unfinished medical records need to be sealed, the completed medical records should be sealed first; After the medical record is filled in according to the regulations, the subsequent filling part shall be sealed. Medical institutions shall make a list of sealed medical records, which shall be signed or sealed by both doctors and patients, and each party shall hold one copy. After the medical record is sealed, the medical dispute has been resolved, or after the medical record has been sealed for three years, the patient has not put forward the request to solve the medical dispute, and the medical institution can unseal it by itself.