What is the scope of acceptance of 12309?

12309 The scope of acceptance includes: administrative law enforcement supervision of business environment and legal supervision of business environment inspection.

The first category is the administrative law enforcement supervision of the business environment.

1, the application for administrative license and government services that meet the statutory conditions and have complete application materials is not accepted or not handled according to the prescribed procedures and time limit.

2. Set up charging items without authorization, raise charging standards and expand charging scope.

3, unable to take administrative punishment measures on the basis of market players.

4. Restrict fair competition in the market, set monopoly conditions or geographical protection restrictions, and raise the market access threshold without authorization.

5. Other complaints related to administrative law enforcement supervision of the business environment.

The second category is the legal supervision of business environment procuratorial work.

1. Criminal cases involving market participants are not filed, wrongly filed, illegally filed, not filed for investigation, and are delayed for a long time. The enterprise involved and its legal representative are innocent and guilty, and the sentence is extremely light and heavy.

Intervene in economic disputes by criminal means. To seal up or detain the frozen property of the market subject beyond the authority, scope, amount or time limit. Abuse of criminal coercive measures and improper execution of punishment.

2. Overdue trial, wrong application of trial procedure, illegal preservation, illegal execution first, illegal enforcement, illegal delivery in civil trial and execution activities involving market participants. Illegal execution, excessive execution, passive execution, delayed execution, selective execution and illegal disposal of the executed property of the review activities. Deliberately creating false litigation, accepting bribes and perverting the law.

3, in the administrative trial and execution activities involving market participants, there are improper derogations from the rights of market participants or increased obligations. In the administrative non-litigation execution activities involving market subjects, market subjects are caught in production and operation difficulties because of improper execution.

4. The administrative organ responsible for supervision and management in the fields of ecological environment and resource protection, food and drug safety, protection of state-owned property, assignment of state-owned land use rights, and safety in production illegally exercises its functions and powers or does nothing, resulting in infringement of national interests or social interests.

5. Other complaints related to the legal supervision and inspection of the business environment.

Ways to reflect and complain

First, the enterprise or the complainant can reflect the problem in the following ways:

1, call. 12309 procuratorial service hotline.

2. letter. Address: Heyuan People's Procuratorate, No.7 Jianshe Avenue East, Yuancheng District, Heyuan City, Guangdong Province. Postal code: 5 17000.

Step 3 visit. Heyuan city business environment legal service supervision center.

Two, reflect the person (complainant) should be through the above channels, objectively and truly reflect the problem, reflect (complaint) materials should include the following contents:

1, clearly reflect or complain.

2. Specific problems, requirements and reasons.

3. Necessary certification materials.

4. Reflect the basic information such as the real name, address and contact information of the reporter (complainant).

5. To reflect or complain in the name of the unit, it is necessary to affix the official seal of the unit.