The day before Zhao was killed, Ms. Lin, who was almost killed, complained to Didi Company and asked Didi Company to seal the account of the driver clock, but it was not adopted. The reason for Didi is that it is impossible for passengers to deal with drivers as soon as they have complaints, and there should be a process of investigation and verification in the middle. Didi's reason is not completely unreasonable. But the problem is that passengers complain not about detours or poor service attitude, but that drivers may commit criminal offences. This is the life safety of passengers and the disposal procedures of Didi Company are racing against time! In such a critical situation, Didi should undoubtedly suspend the driver's account first, and then make a subsequent decision after finding out what happened.
Unfortunately, Didi missed the opportunity more than once. When a friend of Yueqing girl Zhao asked Didi for help, Didi staff delayed the reply time on the grounds of privacy. As for the personal information of passengers and drivers, Didi does have a certain degree of confidentiality obligation, but the right to privacy and the right to life are not equal, not at the same level. Ignoring passenger safety on the grounds of protecting privacy can only say that Didi did not really learn from the Zhengzhou flight attendant case. Didi's "bureaucracy" has been terminally ill.
After the Yueqing incident, Didi Company took the initiative to take responsibility and once again said that it would carry out safety rectification. Crime is an extreme social event. Although no society or enterprise can completely prevent the occurrence of extreme events, we should do our best on safety issues. For Didi, we should further strengthen the identity audit of drivers and the whole process monitoring of driving routes. However, none of these can play a role in just a few minutes after the crisis. Therefore, the more important safety measures should be to give passengers a means to ask for help at any time, so as to ensure that Didi and the police can respond to passengers' help at the first time.
Didi can force safety tips when customers open the software page, such as: improving safety vigilance, sitting in the back row as far as possible, stopping immediately if the driving route is abnormal, complaining to Didi Company, and how to get off and escape from the scene at the first time. Generally speaking, it is more difficult to commit crimes while driving. Therefore, it is necessary safety knowledge for passengers to ask drivers to stop in time and take the opportunity to get off. Ms. Lin's survival is not unrelated to her stronger personal safety awareness and more life experience. In addition to safety tips, convenient and effective channels for help are essential. There have also been vicious cases in Uber in the United States, which is worth learning and learning from in optimizing the security design of APP.
Uber has built-in alarm function in its own software. If passengers feel unsafe, they can call the police through the safety sign in Uber software. Once the phone is connected, passengers can quickly tell their geographical location according to the real-time location displayed by Uber. In some big cities, Uber is still trying to cooperate with the police. Passengers don't need to give their address when they make a phone call. Uber software will automatically share GPS positioning, passenger information, vehicle appearance and license plate number to the police in real time. If it is inconvenient for passengers to call the police, they can also quietly share their geographical location with specific people through Uber.
Didi Company should also optimize the safe help-seeking function of APP, save internal red tape procedures and win time for life rescue. Of course, all this needs the cooperation and help of the police. The role and responsibility of the police are irreplaceable in stopping crime and ensuring life safety. Therefore, the police's ability to respond in the first time and get out of the police is very important. Some media quoted lawyers as saying that it was a misunderstanding of the law to ask Didi to help provide driver information after the police filed the case. In all cases that need police help or intervention, the police have the right and obligation to take emergency measures after receiving the police.
After the Yueqing tragedy, all parties should seriously review, find and fill the security loopholes. If the above vicious cases occur, online free hitchhiking may be eliminated by the market, and the whole social security situation will continue to be tense.