As a company responsible for recruiting human resources, Bamban has experienced countless recruitment interviews, including both mid- and low-level positions and high-end positions, including one-on-one interviews and group interviews. As an interviewer, there are recruiting words and techniques for recruiting. The following are the HR interview skills and methods I bring to you, for reference only, welcome to read! HR interview skills and methods Part 1
Must-ask questions in the interview:
1. Basic information about the previous position in the company
2. Reasons for resignation
3. The personal salary structure of the company’s previous position, whether food and accommodation are included, whether the individual has a year-end bonus, and personal minimum salary requirements
Interview test:
1. STAR principle : Duty performance background, completion of work tasks, actions to complete tasks, results of actions
2. Hard indicators to be examined in the resume: academic qualifications, qualifications, training qualifications
3. Expression ability: Fluency, completeness, visibility
4. Influencing factors: company appearance, personal salary structure, whether it is the end of the year, personal minimum salary requirements
5. Depth of thinking: depth, breadth , logic, flexibility
6. Self-confidence: What kind of understanding do you have of yourself in the past three years?
7. Effective communication skills: Could you please tell me what others (leaders) think of you?
8. Work experience: (Whether it is difficult to transfer the original knowledge and skills, and whether it requires long-term study and accumulation)
What do you think of your previous work experience? Does experience support your education?
What do you think are the most important qualifications to be qualified for this job? What other knowledge, experience and skills need to be improved and added?
What are the similarities and differences between your current position and the position you applied for? If you are hired, how will you get into the role as quickly as possible?
9. Continuous learning ability: What do you think is the most important issue the industry will face in the next ten years, and how do you deal with future changes?
10. Self-evaluation: What qualities in your previous job made you a valuable employee of the company?
11. Target positioning: Why are you considering leaving your current company?
12. Concept of time: Please give an example of how you usually plan your day (or week)?
13. Management skills: How have you ensured that employees respect and trust you in the past?
14. Obedience consciousness: Do you like to be the master of your own affairs?
15. Values: What are your management philosophies, and how have they guided your previous work?
16. SWOT analysis (strengths, weaknesses, opportunities, challenges)
Interview self-introduction:
Hello everyone, first of all, let me introduce myself. My name is XX. XX Human Resources Human Resources Director, welcome everyone to come for interviews on time today.
Interview phone call:
Hello, sir! We are from the Human Resources Department of XX Co., Ltd. It’s convenient to answer the phone. Here’s the thing. Our XX company is now recruiting XXXX. I have read your resume carefully online and would like to invite you to come to the company for further understanding and communication. I wonder if you have XXXX? Empty? I will send the company's interview instructions to your email later, please check it, thank you.
1. For personnel below the supervisory level:
Hello, Mr. or Miss, we are the Human Resources Department of XX Co., Ltd. and received your resume for applying for our company on the company's recruitment website. , we have read your resume carefully. We feel that the content of your resume is a good match for the position we are currently requesting. We would like to make an appointment with you to come to the company for a face-to-face interview.
Come to the company for a face-to-face communication, and at the same time you can also have a better understanding of our company. Do you think it will be okay tomorrow? XXXX After some time, I will trigger the company's interview instructions to your email, please check it, thank you
2. Positions above supervisory level:
Manager or chief engineer, you Okay, we are the Human Resources Department of XX Co., Ltd. Is it convenient for you to take the call now? If it is automatically delivered, you can say: I received your resume on the company's recruitment website. The position we are recruiting for is. Is it convenient to talk to you? After the other party approves, you can chat with the other party about the position (telephone interview); if the conversation goes well, then say: I would like to ask you to take time to come to our company, and then we will communicate in detail. Is this time convenient? ? If the other party says it's not convenient, just change the time. If the other party says it's convenient, then, after a while, I will send the company's interview instructions to your email. Please check it. Thank you.
3. If you download your resume:
Hello, is this Mr. (Ms.) XX? We are the Human Resources Department of XX Co., Ltd. Can you please take the call? After the other party approves, you can chat with the other party about the position (telephone interview); if the conversation goes well, just say: I would like to ask you to take time to come to our company and we will discuss it in detail. Is this time convenient? If the other party says it's inconvenient, just change the time. If the other party says it's convenient, just change the time. If the other party says it's convenient, then, after a while, I will trigger the company's interview notification to your email. Please check it. Thank you.
4. If you are searching for an employment resume:
Hello, is this Mr. (Ms.) XX? We are from the Human Resources Department of XX Co., Ltd., do you have a good phone number? If the other person is impatient, you can say, "I'm sorry to bother you like this, but I feel from your resume that your abilities are really good. Let's talk, okay?"
Answer questions
(1) Grasp the key points and be clear and organized. Generally speaking, when answering a question, you should make a conclusion first and then discuss the arguments. First, express the central idea clearly and then make a description.
(2) Tell the truth and avoid abstraction. Recruiters ask questions to understand the specific situation of the applicant. They cannot simply answer with "yes" or "no". Some need to explain the reasons, and some need to explain the degree.
(3) Confirm the question, do not answer the question. During interviews, it often happens that recruiters ask so many questions that I don’t know where to start, or that job seekers don’t understand the meaning of the questions. "Are you asking this question..." If you repeat the question and confirm its content, you will be on target and avoid answering questions that are not what you asked.
(4) After telling the facts, it is appropriate to remain silent. Be at your best and think and answer.
(5) Calm and calm. There are many eccentric recruiters who may be deliberately provocative and embarrassing. This is not "malice" but a strategic question designed to keep you in the dark. Deliberately asking rude or embarrassing questions with the intention of "disrupting" the applicant and testing your "adaptability" and "resilience". If your "resilience" and "resilience" are both strong, then your "resilience" and "resilience" will be very strong, and your "resilience" and "resilience" will be very strong.
(6) If you know something, you know it; if you don’t know it, you don’t know it. During interviews, we often encounter questions that we are not familiar with, that we were once familiar with but have now forgotten, or that we don’t understand at all. Faced with this situation, it is a mistake to avoid the problem, and it is even more undesirable to force it. Admitting one's shortcomings sincerely and frankly will in turn win the trust and favor of the recruiter.
Questioning skills
During the interview, if the recruiter asks you if you have any questions, you can ask some questions and focus the questions on the recruiter’s needs and How do you meet these needs. Self-promotion through asking questions is very effective, and the questions must be specific to the tasks and responsibilities.
You can ask questions like: What are the responsibilities and challenges of this position; What goals should be achieved in this position; How is the relationship between the position and the department, and how is the relationship between the department and the company; What is the relationship between the position and the company? What are the representative tasks. Of course, you should also be careful not to ask for some company information that you can obtain through prior knowledge. This will make people doubt whether the purpose of your interview is clear.
Conversation skills
(1) Conversations should be impromptu. Don’t misunderstand the topic, don’t be too opinionated, don’t monopolize the conversation, don’t interrupt, don’t say flattery, don’t waste your breath.
(2) Pay attention to the other party’s reaction. During a conversation, it is very important to grasp the atmosphere and timing of the conversation, which requires always paying attention to the other party's reaction. If the other person's eyes or expression indicate that they have lost interest in a topic you are participating in, find a sentence or two to end the topic as soon as possible.
(3) Have good language habits. It’s not just about speaking fluently and using the right words, but equally important is the way you say it.
In addition, we must also be wary of phenomena that easily damage the language context: excessive use of tone and mouth shape not only hinders the listener's coherent understanding, but also easily annoys people.
Conversation mentality
As a fresh graduate participating in recruitment for the first time, how to correct your mentality is closely related to the success or failure of recruitment.
(1) Show your true self. Don't pretend or cover up during the interview, be sure to show your true strength and true character. Some graduates deliberately shape themselves during the interview. For example, they are obviously introverted and not good at talking, but they try their best to appear extroverted and talkative during the interview. The result of this is not only unnatural and difficult to escape the eyes of experienced recruiters, but it is also not conducive to one's own development. Even if you pass the interview, the HR department cannot arrange a suitable position based on your performance during the interview, which is harmful to your career.
(2) Face recruiters with an equal attitude. During the interview, if you treat the recruiter with an equal attitude, you can avoid nervousness. Especially when answering case analysis questions, you must have the mentality that I am discussing this issue with the recruiter, rather than thinking that he is testing yourself. Only in this way can you make witty remarks.
(3) The attitude must be sincere. Recruiters generally believe that being a person is worse than doing things. Therefore, job applicants must be honest when answering questions during the interview. The HR director of a company said that he once interviewed a girl. During the interview, she said that she had a boyfriend. After joining the company, she said that she did not have a boyfriend. Asked her why, she said she had read in some books that if someone said she had a boyfriend, it would give people a stable and responsible impression. In fact, this is very bad. Cheating during the interview is not conducive to future development.
The last step of the interview
(1) Say goodbye in time. An interview is not a small talk or a negotiation. In a sense, an interview is a communication between strangers. The length of the conversation depends on the content of the interview. Recruiters think the interview is over and will often say something suggestive:
-- I appreciate your interest in this job at our company.
--Thank you for your interest in our recruitment, we will notify you as soon as possible after we make a decision.
--We are aware of your situation. As you know, we still need to interview several candidates before making a final decision.
After hearing such cues, job seekers should say goodbye.
(2) Say goodbye politely. Politeness at the end of the interview is also a weight for companies to evaluate and recruit. The key to success is, first of all, not appearing restless and anxious to get to the apartment before the interview with the recruiter is over. Second, when you say goodbye, thank the person for taking the time to talk to you. When leaving, if there is a secretary or receptionist who greeted you or entertained you, you should also say thank you and say goodbye to them. A graduate came to Shenzhen to apply for a job. During the interview, he introduced himself sharply and said "goodbye" at the end. He even skipped shaking hands and walked away.
The recruiter who received him smiled bitterly and shook his head: If personality and sharpness are tolerable, then people who don't even understand basic etiquette "cannot bear it" and cannot work with them.
Part Three of HR Interview Skills
1. HR Interview Skills
1. Skills in Interview Questioning Methods
1) Termination
Just answer "yes" or "no". ".For example, "Do you understand this position? ", "Do you like doing xxxxx (a certain position)? " .. This method of questioning is concise and clear, but it is best to use it sparingly, because this method of questioning does not encourage candidates to speak enthusiastically.
2) Open-ended
Open-ended questions Force candidates to answer "What is your view on the current market situation?"
Open-ended questions force candidates to answer "What do you think of the current market situation?
Open-ended questions are the most correct and commonly used way to ask questions.
3) Guidance
The "purpose" of asking questions is to guide the candidate to answer the answer you want. For example, "What do you think of the current market situation?" … Not so good, right? "
Generally speaking, it is best to avoid this type of question unless you know it well.
4) What-if
Use "what if" questions, such as " If you were negotiating with a client, how would you structure it? If used correctly, you have the potential to understand a candidate’s thinking and abilities.
5) Single Choice
This question requires the candidate to choose the lesser of two evils. For example, "Do you think you can't do it because you want to change jobs? Or do you think you are too conceited? This kind of question is too much and should be avoided.
6) Polynomial
Ask a few questions at the same time. For example, "What did you do in your previous position?" What are the characteristics? What are your strengths in this position? What are the disadvantages? It is difficult to get a perfect answer to this question.
2. HR Questioning Skills
Before the interview, it is best for HR to prepare relevant questions and be "well aware" to increase the chance of successful recruitment:
1) What kind of interpersonal communication skills and technical skills do applicants need to have to be qualified for relevant positions?
2) How long do I need candidates to work in this position?
3) What difficulties will I face if the candidate's performance is not as good as expected or the job requirements are too high?
4) What is the form of cooperation with the applicant?
2. Precautions for HR interviews
1. Let yourself relax
Some HR like to use the opportunity of recruitment interviews to prove to other senior colleagues that they have superb skills. Interview techniques, or in order to make the candidates have nothing to say, they may ask some extremely difficult questions to answer, which will make the atmosphere of the interview develop in a negative direction.
This kind of behavior will first distract the HR's attention and prevent him from focusing on the preparation for the interview; in addition, experienced candidates will take advantage of the situation and prepare the interview when the examiner is not busy. Memorizing the lines will lead the HR into interview misunderstandings and make wrong recruitment decisions.
It is recommended that HR should calm down during the interview. You can put the originally prepared interview questions into the folder, and now look at the "Interview Evaluation Scale" to re-examine the various tasks learned during the interview. , dimensional performance.
2. Let the candidates relax
HR may think that if they see how the candidates deal with the pressure of strangers, they will have a better understanding of their future work performance. Have some understanding. But the actual situation is that there are only a very few positions in the company that require employees to respond quickly and appropriately in front of strangers. Only by allowing the candidates to relax during the interview can the level of the candidates be truly seen.
HR interview skills Part 4
1. Basic interview etiquette
(1) Once you have made an appointment with the employer for the interview, you must arrive at the interview location 5-10 minutes in advance. , to show the sincerity of the job seeker, give the other party a sense of trust, adjust your mentality, and make some simple instrument preparations to avoid rushing into action. When it is in the hands of the interviewer, the interviewer will be able to find out the level of the job seeker. To avoid rushing into things and being in a hurry. For this reason, you must keep in mind the time and location of the interview. Students who are qualified are best to go there in advance to avoid being late because they cannot find the place or are delayed on the road. If you are late, you will definitely leave a bad impression on the recruiting unit and even lose the opportunity for an interview.
(2) Don’t be nervous when entering the interview. If the door is closed, knock first and get permission before entering. The action of opening and closing the door should be gentle, calm and natural. When you see a recruiter, take the initiative to say hello and address him appropriately. Don't be in a hurry to sit down when your employer hasn't asked you to sit down. When the employer asks you to sit down, you should say thank you. After sitting down, you should continue to maintain a good posture, do not look around, and talk to each other to avoid causing the other person's resentment. When leaving, you should ask if you have anything else to ask, stand up with a smile after receiving permission, say thank you and say goodbye.
(4) Throughout the interview process, continue to behave elegantly and generously, speak modestly and cautiously, and have a warm and attentive attitude. If the employer has more than two examiners, when answering whose questions you should focus on, and you should look around the other examiners appropriately to show your respect for them. When talking, you should pay attention to the other person in a timely manner. Don't look around to appear careless, and don't lower your eyelids to appear lack of confidence. It is also unwise to argue excitedly with the employer on a certain issue. It is beneficial to calmly continue to maintain an attitude of neither being humble nor overbearing. of. Some employers specifically ask unreasonable questions to test your reaction. If they are not handled well, it is easy to get confused, and the interview effect is obviously not ideal.
2. Language expression ability of job seekers
Your language expression art in the interview hall marks your maturity and comprehensive quality. For job seekers, mastering language expression skills is undoubtedly very important. So, how to use conversation skills correctly in interviews?
(1) Clear speech, fluent language, elegant and generous. When talking, pay attention to accurate pronunciation and clear enunciation. Also pay attention to controlling the speaking speed to avoid stumbling and affecting the fluency of the language. In order to increase the charm of language, you should pay attention to the splendor of rhetoric and avoid using clichés, let alone impolite language.
2) The tone and intonation are appropriate and the volume is moderate. During the interview, you should pay attention to the correct use of language, tone, and intonation. It is advisable to use a greeting tone, an emphasis tone and a drawl tone to attract the other person's attention. When introducing yourself, it is best to use a gentle tone of statement rather than using exclamations or imperative sentences. The sound is too loud and annoying, and the sound is too quiet to hear clearly. The volume of the sound should be determined according to the situation at the interview site. The voice should not be too loud when two people are interviewing and the distance is close, and the voice should not be too low when the interview is in a group and the space is open. The principle is that every employer can hear you clearly.
(3) The language should be subtle, witty and humorous. In addition to expressing clearly when speaking, you should be able to use humorous language when appropriate to add a concise and pleasant atmosphere to the conversation, and at the same time show your superior temperament and calm demeanor. Especially when encountering difficult-to-answer questions, humorous language will show your wisdom, help make difficulties easier, and leave a good impression on others.
(4) Pay attention to the listener’s reaction. A job interview is different from a presentation and more like a normal conversation. When talking, you should always pay attention to the listener's reaction. For example, if the listener is absent-minded, it may mean that he is not interested in what you are saying, and you need to try to change the topic; if you listen carefully, it may mean that your volume is too low and it is difficult for the other party to hear clearly; if you frown or shake your head, it may mean that you are speaking inappropriately. place. Based on these reactions of the other party, we need to adjust the language, tone, intonation, volume, rhetoric, including the information stated. Only in this way can a good interview result be achieved.
Part 5 of HR Interview Skills and Methods
1. Pay attention to seizing the opportunity to avoid migration of ideas
We often have a habit of communicating in the workplace, that is, in the process of talking with people, it is easy to Some things trigger a shift in thinking. When communicating with others, self-association and experience triggers are often triggered, and the attention is shifted from the conversation to one's own thoughts. At this time, the other party's words are not actually listened to.
Some partners have more things to do. While the conversation is going on, seven or eight other things are still going on in their minds. For example, after the meeting is over, I will go see the boss. Now, I have a great idea, I'll ask later..., no matter what happens. At this point, our attention has shifted, and the result will be an ineffective conversation.
There is only one way to avoid this situation: stay in the moment, live in the current situation, communicate with the other party with curiosity, and don’t worry about things other than this matter, which have nothing to do with the conversation. The most important thing in front of you at this moment is this person. If you can't do that, then you have more important things to do, so why not stop talking now.
2. Don’t be a teacher
As our experience increases, we are more willing to share our own experiences and look forward to sharing our experiences to help others, but we ignore the other side of the conversation. This is not the case for one party. He needs someone to talk to, but he does not need to be taught anything.
If you want to make a point in a conversation, it's much easier to use an inquisitive tone than a condescending, bossy, unapologetic, and stern tone. Because any expression like that will quickly close the door to conversation.
You also need to understand that every conversation is actually a unique learning opportunity, and that your learning comes first from communicating from the heart. Bill Inay said: "Everyone you will meet is unique in their own way."
3. Try not to start with "no"
In a conversation, the best way to attract the other person's attention is to say "no": "You are not right." The best way to get the other person's attention is to say "no": "Your point of view is wrong, I don't agree with your point of view, I don't agree with your point of view." ..."Long-term education has made us think that things are binary opposites, especially in the face of major events. Everyone feels that they hold the only correct view. Therefore, we habitually deny the other party first, so as to Justify your point of view, but as everyone knows, this way of expressing your opinion will lead to a discussion, confrontation, and debate, which may end in an unpleasant punch if you want to express yourself. If you have a different position, express your own point of view directly. There is no need to deny other people's opinions.
4. Use open-ended questions. The conversation is open to more perspectives, ideas, and opinions. We can choose to use "who, what, when, where, why, or how" for open-ended questions to limit the answers to a narrow range of questions. Interviewing a bride at her wedding, "Do you feel happy now?" The answer is only "yes" or "no"; if we ask: "What makes you smile so hard? What does it feel like? What else?" the effect is obviously different.
Open-ended questions make it easier for the other person to describe a specific situation and open up the possibility of a deeper conversation.
5. Let ideas flow freely
A good conversation is about letting good ideas flow freely. This is a sentence that came out of my mouth at a book club meeting. At that book meeting, our attention was focused on the topic discussed, our minds were running rapidly, and countless thoughts came to our minds. These thoughts were not the thoughts that were spinning around in our minds when others were speaking, but Ideas that arise spontaneously on the spot, inspired by other people’s conversations.
I used the word "gushing" to summarize my speech, which was well received by everyone present.
The key to "emerging" is to focus on the conversation itself while others are speaking, not on how I should phrase my words when it's my turn to speak. Let it be, because everyone is born different, and that's when the differences begin when you don't have to look for a different perspective than others.
6. If you don’t know, just say you don’t know.
People who like to brag must not like to talk. Maybe some partners want everyone's attention, but the best way is to pay attention to your words during the conversation. Don't become unpopular because of your recklessness, and don't affect everyone's mood and atmosphere because you don't know what you are talking about. After all, there is no airtight wall in the world.
If you don’t know or don’t understand, just say so. It happens to be a good opportunity to learn.
7. Don’t compare your own experience with others
Once, my friend and I talked about the accident where we were rear-ended by three cars on a viaduct in Shanghai. By the way, I mentioned the accident two days ago. He was hit by a bus, and then started to introduce how he dealt with it, what difficulties he encountered at that time, and how he negotiated and solved it later. How I handled it, what difficulties I encountered at the time, how I negotiated it later, etc. After one conversation, I found myself talking a lot and caring very little about him, not even the simple fact of whether he was rear-ended in his own car or in a taxi. Later, I realized that he wanted to tell me that they not only handled the matter well, but also built an "elevated rear-end group" to commemorate the day they met.
Slowly realize that everyone’s experience is unique. When your friend talks about his experience, what we need to do is to listen carefully, and don’t rush to compare with yourself, and don’t rush to It makes no sense for him to share his experience with others. Because you are you and he is him, the trajectories of life are completely different, and communication is necessary and possible.
We don’t have to talk to prove how capable you are, or talk to prove how miserable you are, or even talk to sell yourself.
8. Try not to repeat what you have said
"Say important things three times", this is a meme in WeChat Moments a few days ago. But if you keep repeating what you said during the chat, I'm afraid others' perception of you will change. People will think that you are a very strong, aggressive, and not easy to deal with. Whether at home or at work, this type of communication will drive other people away from you. Who wants to be with someone who constantly emphasizes the importance of things?
9. Be concise and to the point, no nonsense
Few people can do this, especially when the other person expresses interest in what you are doing. We all tend to make the mistake of telling each other everything in detail, but who really cares? Try to keep the conversation concise and clear, with as few irrelevant details as possible. People really don’t care about your details. They care more about what kind of person you are and what kind of connection they can establish with you. Setting aside time for more in-depth conversations and discussions will help achieve these results.
10. Listen carefully
Dr. Covey once said: Most of us listen not to understand, but to respond. In the conference room, how much of our listening is to understand the other party's position and point of view, rather than to counterattack and seize the loopholes in the other party's speech in order to give him a fatal blow? If we sit across from each other just to express our opinions and make ourselves the center and focus of the meeting, doesn’t this go against the very nature of conversation?
Be as curious as a child, discover, listen, and explore everyone’s perspectives, and know that everyone has something different behind them. Let’s say as little as possible and get ready for surprises!