It is useful to call 123 15 to complain.
123 15 consumer complaint reporting procedures:
1, reception.
123 15 the consumer complaint reporting center shall seriously accept the complaints, appeals and reports made by consumers by telephone, in writing, on the internet and by visiting.
2. register.
Complaints, appeals and reports of consumers shall be registered, and the defendant's name, unit name, telephone number, postal code, illegal facts, relevant clues and evidence shall be recorded in detail;
The name, address and appeal requirements of the complainant shall be carefully recorded.
3. accept.
Complaints, appeals and reports within the scope of functions and powers of the administrative department for industry and commerce shall be accepted in accordance with the provisions of the consumer protection law and other administrative regulations for industry and commerce.
4. It is being processed.
The industrial and commercial offices under their jurisdiction shall handle cases with clear facts and simple circumstances that are suitable for investigation by summary procedure on the spot;
Cases that need to be put on file for investigation shall be handled by the relevant functional institutions in accordance with the internal division of responsibilities of the administrative department for industry and commerce.
legal ground
Article 15 of the Consumer Protection Law
Consumers have the right to supervise the protection of goods and services and consumers' rights and interests.
Consumers have the right to report and accuse violations of consumers' rights and interests and their staff members' illegal and dereliction of duty in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.