1, consumers can negotiate with the car company first;
2. Complain to the consumer association or report to the market supervision administration;
3. If the complaint or report fails, it shall be submitted to the court for settlement. If the sales contract is fraudulently signed, you may request the people's court to cancel it.
What materials do I need to prepare to go to court for prosecution?
1, indictment;
2. Evidence materials;
3. The plaintiff's ID card and the materials to prove the defendant;
4. If another person is entrusted to represent the lawsuit, submit 1 copy of the power of attorney and the ID card of the trustee, and provide the original for inspection;
5. If a lawyer is entrusted to represent the lawsuit, a clearly authorized power of attorney and a copy of the certificate, letter and lawyer's card of the entrusted law firm shall be submitted.
Legal basis: Article 40 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.
If the legitimate rights and interests of the consumer who is the target of the consumer's claim are damaged when purchasing or using the commodity, he may claim compensation from the seller. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller.
Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation.
When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.
Article 61
Responsibility of State functionaries Where a state functionary neglects his duty or shields an operator from infringing on the legitimate rights and interests of consumers, he shall be given administrative sanctions by his unit or higher authorities; If the circumstances are serious enough to constitute a crime, criminal responsibility shall be investigated according to law.