12368 is the judicial information public service number determined by the Supreme People's Court and commonly used by court systems across the country. 12368 targets the public and litigation participants. It provides static information such as litigation process and litigation knowledge consultation and dynamic information such as case trial and execution as its service content. It uses telephone access, voice, SMS, and fax as service methods to provide services for the public to participate in litigation. Events provide services and conveniences.
Parties and litigation agents can call 12368 during working hours to check whether the case is accepted, the members of the collegial panel, court opening time, case handling progress, processing results and other information. You can also ask about procedural issues. You can also check 24-hour case information through the self-service system. 12368 also provides self-service inquiry and manual consultation services for litigation guidance to the public.
Main business:
1. Case information inquiry, assisting in checking whether the case file has been transferred to the Intermediate People's Court, whether the case has been filed in the Intermediate People's Court, case progress, payment status, etc. Information;
2. Assist in contacting court staff, provide office phone numbers of clerks and relevant judges, and convey appeals to court staff through messages;
3. Provide litigation guidance and answers General procedural legal issues, such as prosecution, appeal, retrial, refund, etc.
The litigation service hotline has become increasingly complete and mature, and has played an important role in justice for the people, judicial disclosure, litigation services, and trial assistance.
Legal Basis
Interim Measures for the Management of Judicial Service Platforms 12368
Article 11 Judicial Service Hotline Acceptance Scope:
(1) Information inquiry, verify the identity of the parties, inquire about the case acceptance status, case number, court opening time and location, the judge handling the case, case progress and other information that can be disclosed in accordance with the law;
(2) Contact the judge to provide information about the ongoing trial and For execution cases, provide the judge’s contact information, submit litigation materials through the mailbox of the convenience service hall, and inform the judge through work orders according to the requirements of the parties, and convey the information of the parties;
(3) Legal consultation, at all levels Common legal issues such as court jurisdiction regulations, case filing conditions, litigation costs, case trial limits, judicial assistance, etc.;
(4) Complaints and suggestions, case complaints, reports of violations of laws and disciplines, and opinions and suggestions reflected by the parties should be reported in a timely manner Transfer to the responsible department, and the relevant department will respond to the party after handling it; (5) Transfer to the supervisory office. Complaint calls from the parties, especially repeated calls, should be transferred to the supervisory office in a timely manner and responded within a time limit.