First, how to solve the problem of online course refund?
Online courses are easy to pay, but difficult to refund. There are five main solutions for online course refund.
1, communicate with training institutions, preferably directly with the person in charge to avoid being delayed.
2. Report complaints to the local government of the training institution 12345 or the Administration for Industry and Commerce 123 15, the Tax Bureau 12366, the Reporting Center of the Central Network Information Office, the National Anti-Fraud Center and other platforms.
3. Complain to third-party platforms such as platforms where training institutions are stationed, black cat platforms, electronic complaint treasures and consumer treasures, and get assistance in handling them.
4. According to the agreement of the case, bring a lawsuit to the court with jurisdiction or the court of the defendant's domicile or the place where the contract is performed.
5. Anyone suspected of fraud, illegal business operation and other criminal offences may report the case to the public security organ where the crime is committed or where the platform operator is located.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 5 Duty of the State to Protect the Legitimate Rights and Interests of Consumers The State protects the legitimate rights and interests of consumers from infringement.
The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests.
The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.
People's Republic of China (PRC) Civil Procedure Law
Article 3 The provisions of this Law shall apply to the people's courts in accepting civil lawsuits brought by citizens, legal persons, other organizations and among them because of property relations and personal relations.
2. What are the legal provisions for online course refund?
The legal provisions for online course refund are as follows:
(1) If the study plan cannot be completed due to school reasons, the school will refund the remaining fees if the students request to withdraw from school;
(2) Before the start of school, if students apply for withdrawal or refund of fees due to irresistible reasons, such as the formal admission notice or enlistment notice issued by various countries' recognized academic qualifications, or due to serious diseases, unexpected casualties, special family difficulties and other legitimate reasons, the school will deduct 5% of the handling fee and refund the remaining fees;
(3) Be sure to read the contents of the agreement before signing it, and advise consumers to keep evidence of rights protection. There is a refund in the agreement. Generally, the agreement between the consumer and the merchant shall prevail (except for invalid format clauses);
(4) Students who are unable to continue their classes due to personal violation of national laws and regulations during school will not be refunded;
(five) the school shall collect fees in accordance with the fees and standards approved by the administrative department of education and other relevant departments, and use the special bills uniformly printed by the relevant departments. This bill serves as the only proof of tuition and refund.
3. What materials are needed to sue online course institutions for not refunding fees?
1, sort out the teacher's chat records and see if the teacher has induced consumption or promised, such as' you can get the license in one and a half years' and' don't increase the price on the last day of the activity'.
2. You can complain and expose him on the platform, and submit a 123 15 industrial and commercial complaint, which will still be helpful and increase the chances of success.
3. Have you read the contract in detail to understand the relevant refund standards?
4. Collect whether the other company is formal, whether it operates beyond the scope, whether the teacher has a teacher qualification certificate, and whether the invoice content is' training fee'.
Bian Xiao's summary ends here. If you still have relevant legal advice or other matters you don't understand, please consult. Lawyers will provide you with professional legal consulting services, and a professional team of lawyers will solve your doubts and provide you with the best solution according to the actual situation.