A. what should I pay attention to before trading? How to prevent being cheated and know the seller? 1. In order to prevent fraudsters to the maximum extent and protect the interests of netizens, Essence.com will timely summarize the blacklist of fraudsters. We can't guarantee that the list will collect all the scammers found, but we still recommend that you check the blacklist before trading. 2. Check the seller's past transaction records and try to choose a seller with good credit evaluation. But you can't blindly believe in credit scores. Credit evaluation is only a reference. It is necessary to carefully study the evaluation it receives, see whether the seller's praise is obtained as a seller or a buyer, see clearly the approximate amount of goods sold, pay attention to the time to get good marks, and pay special attention to the content of the bad reviews and the seller's explanation, which are all of reference value for your purchase. Generally speaking, the merchants who have passed the verification on this website have high credibility, but in order to ensure your payment safety, we suggest that you use third-party platforms such as Yixin network agent or Alipay. If you have any questions about the product, you can find out by leaving a message to the seller, sending a secret message, and contacting by telephone. In this way, you can increase your understanding of the seller during the inquiry process. 3. General characteristics of the seller suspected of fraud: 1. The price of the goods sold is much lower than that of other businesses; 2. The registration time is short, but he gets a lot of praise in a short time, and the users who give him extra points are also newly registered; 3. The product supports Alipay. When the actual transaction is completed, you are required to remit money directly under various excuses; 4. If you don't agree to use the intermediary and Alipay, you are required to remit a certain amount of deposit, and you are also required to continue to remit the deposit after remittance. Sellers know little about the products they sell, and sometimes even refuse to answer some core questions. B, tell me, how to trade? The transaction method is preferred in the same city (that is, face-to-face transaction), and the charging service provided by this site and Alipay transaction is used as far as possible for off-site transactions. In order to avoid the transaction risk to the maximum extent, please try to choose the same city transaction (that is, face-to-face transaction). For non-city transactions, please use the services provided by this website (free of charge) or use the third-party payment treasure (free of charge) for transactions. These two services are highly recommended, and they are free at present. (The goods that agree to use Alipay have special marks) C. What should I do if the received goods are obviously inconsistent in color or damaged or even lost in transit? Confirmation of the color of the goods: if the goods are delivered face to face, the buyer will be regarded as recognizing the color of the goods after accepting the goods; If the goods need to be transported, the buyer's signing or entrusting a third person to sign is regarded as confirmation of the quality of the goods, and the buyer cannot sign in person. When entrusting a third party to sign for it, the third party shall provide the buyer's power of attorney and show the identity documents of the buyer and the third party. For the goods that need to be signed before unpacking inspection, the buyer should ask the carrier to supervise and unpack the goods on the spot. If the color of the goods is obviously not up to standard or damaged during transportation, you should return them directly or ask the carrier to sign for confirmation. After the buyer or seller signs to confirm the quality of the goods, they shall not complain to Essence.com about the quality of the goods. Consistency of commodity color: The consistency of commodity color means that the received commodity can be judged as good in appearance by naked eyes or simple measuring tools, and it is consistent with the picture or text description of the commodity on the webpage. The judgment scope of color consistency includes but is not limited to the shape, size, weight, color, model, old and new degree of the commodity, etc. D. what should I do if I have a dispute with the seller? Before trading, please ask the seller for details of new and old products. In order to prevent disputes after the transaction, please keep the chat records, product photos, remittance vouchers and other evidence. If there is still any dispute, please post it in the complaint area of the trading platform and make a complaint according to the format. We will make a judgment based on the evidence we see and make corresponding treatment. Before you send a complaint post, we encourage you to communicate openly with the seller (most problems can be solved by phone or email). After the transaction complaint sticker is issued, when Banzhu mediates, both parties are required to submit their own evidence. If they refuse to submit evidence or disappear for a long time, they will be given a bad review by the system, and the corresponding transaction scores will be deducted, and even the ID will be sealed. Note: Your posting complaints in other areas is invalid! Please post in the complaint area according to the format! ! E. Reference standard of commodity freshness When the buyer and the seller can't reach an agreement on commodity freshness, please refer to this website's cognition of commodity freshness. 9.9 Cheng Xin: refers to the goods that are only opened, unused or only used for a short time (no more than one day) and have no traces of use outside. 9.5 Cheng Xin: refers to the goods that have been used for a short time after opening and have no traces of use outside. Usually the time should not exceed one month. 90% new: refers to goods that have no obvious traces of use after a period of use and have completely normal functions. 8.5 Cheng Xin: refers to the service time of more than 3 months, but less than half a year. Goods with traces of use on the outside and normal functions. Eighty percent new: refers to the goods that have been used for more than half a year, or less than half a year, but have obvious signs of use on the outside. 60% new: refers to the goods that have been used for more than one year, with serious appearance damage and basically normal functions. Rubbish: Color refers to items that are not important to the owner or lose part or all of their functions for special reasons. F. What should I do if I am cheated? According to the provisions of Article 84 of China's Criminal Procedure Law-"Any unit or individual who finds criminal facts or suspects has the right and obligation to report to the public security organ. The public security organ shall accept reports, complaints and reports. If it is not under its jurisdiction, it shall be transferred to the competent authority for handling, and the informant, complainant and informant shall be notified. Please bring the application materials, remittance vouchers, correspondence with the counterparty, appraisal results and other materials to the network supervision department of the local public security organ to report the case. In this regard, I suggest that you entrust a lawyer to help you better safeguard your rights and interests. You can also protect your legitimate rights and interests through civil litigation. At the same time, you can bring a lawsuit to the court where the other party is located. You don't have to go to the other party's place yourself, but you can entrust a lawyer to conduct litigation in a different place. Essence network will provide assistance after receiving the official letter from the police.
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