When you find that an educational institution has defrauded your property or suffered other violations, you can first contact the local consumer protection agency, such as the Consumer Association or the Consumer Protection Committee. These institutions usually have complaint channels to receive complaints from consumers and conduct investigations. Consumers should provide detailed information, relevant evidence and materials, so that institutions can understand what happened and deal with it accordingly.
Second, complain to the education department
Educational institutions, as institutions providing educational services, are also supervised by the education department. So victims can also complain to the local education department. Education departments usually supervise the qualifications, teaching quality and service quality of educational institutions, and take corresponding measures to deal with educational institutions suspected of violating regulations or practicing fraud. Victims can complain through the education department official website or the complaint telephone number, and provide relevant evidence and materials.
Third, report the case to the public security organ
If the fraudulent acts of educational institutions involve criminal offences, such as fraud and contract fraud, etc. The victim can report the case to the local public security organ. The public security organs will file an investigation according to law, and crack down on educational institutions and individuals suspected of committing crimes and hold them accountable according to law. Victims need to provide sufficient evidence and information so that public security organs can carry out investigation and prosecution smoothly.
during the complaint process, the victim should keep relevant evidence and materials, such as contracts, receipts, chat records, etc. , in order to provide proof when necessary. At the same time, victims can also consult professional lawyers or legal institutions, understand their rights and interests and complaint channels, and seek legal help and support.
To sum up:
If cheated by an educational institution, the victim can choose to complain to the local consumer protection institution, the education department or the public security organ. In the process of complaint, the victim needs to provide sufficient evidence and information, and keep relevant evidence for later use. At the same time, victims can also seek professional legal help and support to safeguard their legitimate rights and interests.
Legal basis:
Article 39 of the Consumer Protection Law of People's Republic of China (PRC)
stipulates:
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(1) settlement through consultation with business operators;
(2) requesting consumers' associations or other mediation organizations established according to law to mediate;
(3) complain to the relevant administrative department;
(4) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Article 81 of the Education Law of the People's Republic of China
stipulates:
Anyone who violates the provisions of this Law and infringes upon the legitimate rights and interests of teachers, educatees, schools or other educational institutions and causes losses or damages shall bear civil liability according to law.