Consumer Rights Protection "123 15" consumer complaint hotline was opened, which was decided by the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, to set up a special telephone number to receive consumer complaints and reports throughout the country.
Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if a merchant needs the area code where the merchant is located in a different place, it is+123 15.
Extended data
For example, Henan Province:
18 all call centers of provincial municipal bureaus run on the unified platform of provincial industrial and commercial bureau, which avoids scattered investment and redundant construction and reduces operation and maintenance costs. According to the workflow, the staff of any provincial municipal bureau's platform 123 15 can directly transfer the case to the subordinate units in the jurisdiction for processing through the network at the first time after receiving the complaints and reports from consumers, thus avoiding the delay in handling the case through step-by-step diversion.
At present, in addition to calling 123 15, you can also go to the national 123 15 Internet platform to report the situation.
Notes on Complaints of National Internet Platform 123 15:
According to relevant laws and regulations, if users do not provide true identity information, network operators may not provide related services for them. Every user must complete the authentication of your real identity information according to the national 123 15 Internet platform user real name authentication process before March 8, 2008. If you fail to complete the relevant real-name authentication within the specified time, the platform will stop providing you with relevant services.
Henan Provincial People's Government-123 15 Hotline Upgrade
Baidu Encyclopedia-123 15
National Internet Platform 123 15- Home Page