When the purchased agricultural machinery has product quality or three guarantees service problems, which department should I complain to? Recently, some readers called our hotline for consultation. The reporter learned from the Municipal Agricultural Machinery Service Center that farmers can directly call the government service hotline 12345 to complain when they encounter problems such as product quality, operation quality, maintenance quality and after-sales service quality during the purchase and use of agricultural machinery. According to the relevant regulations, the competent department of agricultural mechanization is responsible for handling problems related to the maintenance quality, operation quality and after-sales service quality of agricultural machinery. The complainant shall be the owner or user of agricultural machinery engaged in agricultural production with civil capacity, and shall also provide written complaint materials, including at least the following contents: the complainant's name, mailing address, postal code and contact telephone number, as well as accurate information such as the respondent's name, mailing address, postal code and contact telephone number; Name, model, price, purchase date, seller and other information of agricultural machinery products; Information such as time, place, process, fault description, negotiation with the complained party, etc. of quality problems and damage facts; Copies of contracts, invoices, "three guarantees" vouchers, certificates and other specific requirements. Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court. The complaint channel of the purchased agricultural machinery is: 1. Disputes arising from product quality and service can be directly complained to the local city and county agricultural machinery quality complaint supervision station; 2, can complain to the Provincial Consumer Council agricultural machinery product quality complaint monitoring station or the China Consumers Association agricultural machinery quality complaint monitoring station; 3. You can complain to the administrative department for industry and commerce where the operator is located; 4. Bring a lawsuit to a people's court with jurisdiction. Legal basis: According to Article 23 of the Product Quality Law of People's Republic of China (PRC), social organizations that protect consumers' rights and interests can suggest that relevant departments should be responsible for handling product quality problems reflected by consumers and support consumers to bring a lawsuit to the people's court for product quality damage.
Validation of laws and regulations: June 2024 17