1. Select "Manual Customer Service" in the voice prompt: Under normal circumstances, after calling customer service, the voice prompt will be played automatically. You need to listen carefully to the options and choose "manual customer service", usually the "0" or "*" key on the numeric keypad.
2. Press the shortcut key directly: Some companies' customer service hotlines will provide the service of directly pressing the shortcut key to call the manual customer service. Specific shortcut keys can be found on the company website or related promotional materials.
3. Hold on: Some companies' customer service hotlines may not have the option of manual customer service, but the system will let you hold on and wait for the customer service to answer after all the tips are broadcast. If you don't hang up, the system will automatically transfer to manual customer service.
No matter which way you use, you should pay attention to the following points when calling manual customer service:
1. Don't call blindly, try to know the relevant information before calling, so as to solve the problem faster.
2. Be patient and polite. Don't lose your temper even if you encounter customer service with a bad attitude. The other party may just be dealing with too many customer needs.
3. Record problems and processes for follow-up and correction, such as customer service name, job number, call time and content.