China Call Information Technology Co., Ltd. What kind of 400 telephone service do SMEs need?

With the rapid development of the Internet, the propaganda and product promotion of enterprises are also increasing. There are no geographical boundaries for product display and promotion. Internet blurs the concept of "big and small" of enterprises. As long as you know how to publicize and promote, small enterprises will be well-known and achieve good results. 400 business helps to enhance the image and better serve customers, which is favored by many small and medium-sized enterprises and the market is booming. However, the market for providing 400 numbers is mixed, and enterprises need to see clearly before choosing.

As we all know, 400 telephone is a business hotline used by enterprises to provide customers with pre-sales consultation, technical support, after-sales service and sales orders. Its main purpose is to enhance corporate image, improve customer satisfaction, increase purchase probability, repeat sales and cross-selling opportunities, and turn the call center established by small and medium-sized enterprises into a "profit center". However, can you set up a call center just by applying for a 400 number?

According to the operators, 400 numbers are divided into: China Unicom (Netcom) -4006, China Mobile (Tietong) -4007 and China Telecom 4008, all of which are shared services. According to the analysis of many media, 4008 has the highest market share, well-known enterprise share and national coverage, with the largest number of users, followed by Netcom, and the network coverage of Tietong is relatively low. In terms of charges, the unified charges for 4006 are 0.3 yuan/minute, 4007 is 0.4 yuan/minute, local calls are 0. 1 yuan/minute, 4008 is 0.65 yuan/minute, and local calls are 0. 15 yuan/minute, and callers are exempted from national long-distance charges. These numbers provide almost the same functions: at least three calls can be transferred, and mobile phones, fixed lines and PHS can all be transferred, providing the functions of setting and replacing billing destination codes and black and white lists. What kind of number an enterprise chooses depends on the customer group it serves. Because the 400 number was originally designed for large and medium-sized enterprises (large and medium-sized enterprises generally have their own call centers and digital relays, and all have their own full-time agents), the application of small and medium-sized enterprises was not considered too much. For example, in the stage of promotion, investment promotion and promotion, there is no trunk line. How can three numbers meet the wiring requirements? What if there is no full-time agent wiring after work and holidays? Many consultation calls need to be communicated many times to form sales, but how can a simple caller ID better tap customer needs? The high functional usage fees are unbearable for small businesses. If another call center is built, only the equipment, software and personnel will cost 3-65438+10,000 yuan, which does not include the future maintenance and upgrade costs. It is the dream of most small and medium-sized enterprises to have their own call center and enhance their brand and image without increasing investment.

At present, many companies have become 400 agents of operators. Are these agents authorized by operators? Enterprises should consider when choosing 400 numbers. The agency without the authorization of the operator can be cancelled at any time. There are also about 400 agents who get a batch of numbers from operators and transfer them to VOIP monthly line through the Internet. The price is very low, but we all know that Internet-based communication is "doing our best". The 400 number based on customer service is the image, brand and profit of the enterprise. We have to say that the use of such a line needs careful consideration.

800 telephone is a completely free service telephone for dialed consumers, but it can only be dialed by fixed telephone; However, users who need to make 400 calls bear part of their own phone bills, but support fixed telephones, mobile phones and PHS calls. You can't call 800 numbers with mobile phones and PHS, but 400 numbers can, which is why 800 service phones have alternative phones, but the phones are not free.