"12348" is a special telephone for legal consultation of municipal, district and county judicial bureaus and legal aid centers for the general public. It accepts legal advice from the masses.
Cooperate with the mediation of civil disputes, timely reflect the information of people's legal needs, guide and accept legal aid applications, safeguard the legitimate rights and interests of poor and vulnerable parties, safeguard judicial justice and maintain social stability.
It is understood that at present, during working hours, there are a total of 12348 hotline seats in the province, which are responsible for answering calls from the masses. Wan Li, deputy director of the Provincial Department of Justice, said that since July 1, the telephone platforms in Nanjing, Changzhou and Lianyungang 12348 have opened the off-hours legal consultation service for the first time to realize legal consultation.
After the operation test, the overflow calls during the full busy period can also be followed up and answered by the lawyers on duty in time to provide services, and all the rotating lawyers of the traffic platform have been practicing for more than 3 years, which ensures the service quality of the traffic platform. From August 1 day, the transportation platform of the whole province 12348 will also be fully upgraded to "7×24 hours" service.
12348 legal service telephone is a form in which the judicial administrative department organizes lawyers, notaries, grassroots legal service personnel and township judicial office staff to provide convenient and efficient legal consultation and legal services for the masses and social organizations by using special telephone lines and telecommunication networks.