How to receive parents at the front desk

Training institutions are different from schools. At school, parents have great trust in school teachers and principals. Generally, teachers inform parents to hold parent-teacher meetings, but in training institutions, the opposite is true. Parents pay money to enjoy the treatment they deserve, and go to institutions from time to time to see their children's study and life. So what do training institutions need to prepare to receive parents? What is the reception process?

Warm up the mentality you should have first.

1, observe calmly, think carefully, hold your ground, respond calmly, hide your strength and make a difference.

2. Do not seek for a moment without seeking everything, do not seek a corner without seeking the overall situation.

Second, the purpose

1. Close the distance between teachers and students and parents.

Step 2 find out the family background

3, step impression-to what extent can you book?

4. Clothing information (including parents and students)

5. Urgency (whether I really want to improve my children's grades or follow the trend, I will report others' classes)

Third, the value of information.

Economic situation:

From the following points, we can see whether you have teaching experience (big class, small class, one-on-one and foreign teachers), license plate, community, school, holiday travel and route (suburbs, other provinces and cities, going abroad).

Learning status:

All subjects' grades (monthly exams, mid-term), examination papers, exercise books, learning attitudes, learning methods and behavior habits need counseling.

Urgency:

Grade: Grade A 6, Grade 3, Grade 3 B 1 Grade, 1 Grade C 2, Grade 2.

Achievements: poor, average, excellent.

Expectation (students, parents): the expectation of test results, whether students want to study abroad.

Who gives advice: students or parents. If you are a student, the possibility of success alone will be greatly improved.

According to the teacher's choice:

Gender: Some female parents like female teachers to teach, and many researchers think that male science teachers teach better.

Personality: introverted, self-enclosed, lively and cheerful.

Hobbies: "One-on-one teachers should learn chameleon".

Learning status quo: people who love learning have no choice; Being smart means not loving learning.

Current school: the ordinary school assigned to it; Regional focus; Urban focus; National key

Family culture:

Work unit and position, parents' cultural literacy

Basic basis of order size:

Economic status, study status, cultural background, parents' demand psychology (urgency)

Follow-up service information: name, date of birth, telephone QQ.

Advertising perspective: how to learn about xx school?

Fourth, the classification of tourists

Tourists can be divided into the following categories:

1, telephone consultation-appointment,

2. Direct access (direct access).

Parents who visit directly should watch it in different time periods. If they visit during the day from Monday to Friday, two things may happen. One is that we don't have to work, and the other is that business people don't have to work by themselves. This requires the counselor to judge by greeting his family.

3. Introduce by students or parents.

4. Call for advice, but visit temporarily.

5. I called many times and finally came to school.

Verb (short for verb) process

First, preparation-principle: detailed, but not rigid

Find a common language to live in harmony with students (let students respect you)