12345 is answered 24 hours a day, and is answered by a special person from 9: 00 a.m. to 5: 00 p.m. from Monday to Friday. The rest of the time is usually voice messages, which are recorded by staff on normal working days. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."
In order to ensure that people's "urgent and worrying" calls at night can be solved promptly and effectively, the citizen service hotline actively completes the hotline emergency handling process to connect with the organizer who has not implemented the 24-hour working system, and also ensures the smooth and standardized handling channels by implementing a person in charge, a telephone and a set of work processes, so that the citizens can "speak freely".
Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle.
12345 service content
"12345" generally refers to 12345 government service convenience hotline, which is a public service platform established by local municipal people's governments and composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo and WeChat.
Provide "7×24 hours" all-weather manual service.
The service hotline 12345 is generally used for consulting public service information such as administrative functions, responsibilities, policies and regulations, and working procedures. Complaints, opinions and suggestions on administrative management, social management and public services. Non-emergency management and service assistance within the scope of administrative functions and powers.
In order to adapt to the diversity of public needs, 12345 has continuously expanded its service content, from focusing on accepting letters and visits to social management and public services. Nowadays, 12345 has become a place where people are responsive, because 12345 has made a real commitment to the masses, "Don't say I don't know, don't say I don't care". So if you encounter related difficulties, you can call 12345 for help in time.