1. Teaching method: Shenzhen Blue Sky Education adopts the "three-step ladder teaching method", and provides targeted counseling for students through three steps according to their individual differences and actual needs. Specifically, the first step is to diagnose students' subject loopholes, the second step is to make personalized learning plans, and the third step is to implement effective counseling programs.
2. Teacher team: The teacher team of Shenzhen Blue Sky Education consists of professional teachers with rich experience and high teaching level. These teachers have a solid academic foundation, rich teaching experience, unique teaching methods and can teach students in accordance with their aptitude.
3. Education services: Shenzhen Blue Sky Education not only provides traditional classroom teaching services, but also provides various forms of educational consulting services, psychological consulting services and family education services. These services are designed to help students better adapt to study and life, and improve the learning effect and growth quality.
The process of complaint
1. Complaint acceptance and investigation stage: After receiving a complaint, the complaint handling department shall immediately record and classify the complaint information and determine the priority of the complaint. For some urgent or complicated complaints, the complaint handling department should take immediate action to prevent the problem from further expanding. For each complaint, the complaint handling department should conduct an in-depth investigation.
2. Handling stage: After the investigation stage, the complaint handling department should take appropriate measures to solve the problem. This may include consulting relevant personnel, developing solutions and taking corrective measures. If the responsibility lies in Blue Sky Education itself, the complaint handling department should admit the mistake and put forward the improvement plan.
3. Feedback stage: After the processing stage, the complaint handling department will feed back the processing results to the complainant. This may include apologies, compensation and implementation details of the improvement plan. At the same time, the complaint handling department should also record the complaint handling process and results to prevent similar problems from happening again.