How to deal with suicidal visitors in online counseling?

| 10 1 After 2 o'clock in the afternoon, my family and I were on vacation when my cell phone suddenly rang. She is a former visitor to online consultation. She is a 24-year-old woman with moderate depression. During her recovery, she called me to tell me about her pain and troubles, and recently called me to hypnotize her to relieve the pain of toothache. This is a very smart, sensitive and motivated girl. Because of illness, she dropped out of high school without graduating, but she has been trying to take the postgraduate exam, which has brought her great pressure and trouble, so she often comes to talk to me every once in a while 15 minutes. Every time I confide in her, she starts with her crying and ends with my support and comfort. On this day, she also started with tears, but this time it was different that she expressed her despair and resentment towards her mother. She cried that her mother failed in this investment and there was no money at home, so many of her efforts were in vain. She felt that her mother would rather gamble than spend money for her because she didn't love her and continued to humiliate her. She felt that she was a burden, wanted to end her life and make her mother regret it, and said that she had taken some diazepam from the dentist and hid it because of her last tooth extraction. .......

At that time, I immediately became alert. While analyzing her psychological state, I thought about how to intervene quickly. Because it is an online consultation, all the information of visitors is confidential, and I have no way to know any personal information of visitors, nor any information of emergency contacts. So, I felt her feelings, carefully understood her position and her current surrounding situation, and held her dissatisfaction with her mother to appease and stabilize her emotions. "She doesn't know how much it hurts me." "Yes, she probably really doesn't know how much her words and deeds hurt you, so be sure to let her know that I want to talk to her and let her know how you feel, okay?" Pretending to be angry with my mother, I tentatively asked her, "You give me her mobile phone number now, and I'll tell her right away." Finally, she got her mother's mobile phone number two minutes before the conversation ended.

After the call, I immediately informed the network platform of this matter, hoping that the platform would intervene, but the platform replied, "The platform can't intervene" and said, "If the confidante finally chooses to commit suicide or hurt people, the responsibility will be borne by the confidante herself, regardless of the listener and the platform." The answer from the platform really makes me feel safe, but it seems a little cold ... because I think the platform holds the private information of visitors. In case the other party really implements the suicide plan on impulse, the platform intervention can be faster and more effective than my personal intervention, but the platform seems to have no patience and energy.

Although I understand that under my intervention and appeasement, this visitor won't do any harm to herself for the time being, since she has such an idea and has hidden valium, I can make an exception according to the principle of confidentiality, and I should immediately notify her family to pay attention to her when I get her mother's mobile phone number, so I tried to dial the mobile phone number she left. Fortunately, the mobile phone number she gave me is real, and it really belongs to her mother. After I briefly introduced the situation, her mother expressed shock and gratitude and drove home immediately. .....

Last night, she sent me this message: "My mother came back in a car with a yard of 100. She said thank you very much! " And sent me a bunch of flowers online. Her response finally put my hanging heart down completely.

Faced with such a 15-minute online conversation, we can learn little information and do little. However, as a psychological counselor, no matter what the motive of the suicidal thoughts of the visitors is, we should remain highly vigilant and flexible, and try our best to grasp the real information of some visitors in time so as to intervene in time. Of course, it is precisely because the network is hidden and unpredictable. So be more sensitive and cautious than during the interview. We can or try our best to do more, because life is only once for us, so don't let our carelessness and negligence cause regret.