The daily work of service consultants is mainly reception, telephone call back, customer data sorting and computer office.
Limited technical content, one thing is better, at least learn how to deal with customers.
Automobile after-sales service includes repair, maintenance, information consultation, rescue, insurance and second-hand car trading. In China, most after-sales services are mainly repair and maintenance services.
When a customer sends a car to the factory for maintenance or comes to the company for consultation or negotiation on automobile beauty matters, the business department shall sort out and tabulate the relevant information of the customer, establish a file and put it in the file bag within two days.
Customer information includes: customer name, address, telephone number, delivery or visit date, vehicle type, vehicle number, vehicle type and maintenance items.
Maintenance cycle, the next maintenance cycle, the service customers want, our company's maintenance records.
According to the customer files, the business personnel study the customer's demand for automobile maintenance and related services, and find out the contents of the "next step" service, such as informing customers to repair on schedule.