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Mr. Xu, the boss of a luxury brand
The price of 320 thousand yuan six months ago
Bought a luxury SUV model
But recently, under the reminder of a friend,
It is found that there seems to be some color difference between the right fender and the whole vehicle.
So Mr. Xu found an automobile appraisal agency.
Identify and ensure that the right fender of the car is indeed painted.
However, Mr. Xu didn't paint the car at all for half a year.
So, Mr. Xu came to the 4S shop to ask.
After checking the frame number
Confirm that the car was repaired and painted at the end of 20 18.
But I bought the car in April of 20 19.
Mr. Xu thinks the store exists.
Fraud in the new sale of faulty cars
And related maintenance matters.
4S stores are almost 256.
Express ignorance
In desperation, Mr. Xu found media assistance.
Accompanied by reporters
Mr Xu found the sales manager who sold his car to him.
But the other party said that he had already left.
If you have any problems, you need to find a new sales manager.
Other salespeople in the store said
I only talk about price and sales.
As for the vehicle problem, I know nothing about it.
After several unsuccessful negotiations,
Mr. Xu found it in desperation.
Director of local market supervision and management office
But the director saw that it was a reporter's interview and left.
Regarding the fraud described by Mr. Xu,
The director said
"It's not fraud, I just didn't tell you."
At present, the communication between Mr. Xu and the 4S shop is still fruitless.
Looking for the market supervision department to coordinate, it still does not help.
Mr. Xu said that as a consumer,
It is really too difficult to defend rights.
Automobile rights protection is indeed a shortcoming in the development of domestic automobile industry.
Major automobile brands will introduce so-called service policies to promise and attract consumers before sales.
However, after the after-sales problems of vehicles, there are many rights protection incidents in which consumers are kicked around.
Even luxury brands have more or less similar problems.
Then, when consumers encounter disputes, how should they correctly defend their rights?
No. 1
Identify the problem
The issue of automobile rights protection may involve multiple levels.
As consumers, we must first distinguish whether the event we need to protect our rights is the quality of the car or the complete after-sales problem.
Generally speaking, if it is a simple quality problem, then consumers can defend their rights through 4S shops, automobile manufacturers, consumer associations, automobile complaint network platforms and other channels.
But one thing, you need to ensure that the quality problem has nothing to do with your own behavior.
And clearly know their own vehicle information, vehicle shelf life, whether there is modification of the vehicle, whether there is improper use of the vehicle and other issues.
In addition, we can check whether the quality problem is a case by collecting forum information.
If it is a mass quality problem, you can first check whether the brand manufacturers have issued a solution to the quality problem, and then defend the rights.
For after-sales problems, there are relatively few channels for safeguarding rights.
Consumers can complain and defend their rights through automobile manufacturers and consumer associations.
Among them, calling the car manufacturer's hotline to complain is the most direct way to protect rights.
second
With the help of media platform
In the event of personal rights protection, many people were kicked around and shuttled back and forth between 4S stores and manufacturers.
In this case, the media platform may be able to achieve a good effect of safeguarding rights.
For example, reflect the problem to the relevant automobile media, because as a media, it has certain market supervision obligations.
There are also many successful cases of safeguarding rights through the media, and many brands pay attention to their own image.
After the problem is exposed, they will take the initiative to contact the owner to solve the problem, which may be much better than going it alone.
third place
Legal weapons are fundamental.
The fundamental reason why individual rights protection always suffers is that the cost of rights protection is too high.
Individuals can't afford to compete with 4S stores and manufacturers, and they can only admit that they are unlucky after a long time;
However, some "fearless" car owners, as long as they are justified, will bravely stand up and go to court with the 4S shop.
As the saying goes, legal weapons are the last guarantee for safeguarding rights and not eating steamed bread.
Whether it is after-sales problems or quality problems, firm rights protection can not only safeguard its own interests, but also play a supervisory role in 4S stores or brand manufacturers.
And can further promote the healthy development of the automobile market.
But as a consumer, when you are alone, remember not to put all your eggs in one basket and defend your rights violently, especially to avoid physical conflicts.
Finally, there are legal channels that cannot be ignored, especially some quality problems involving safety. Law is always the most reliable weapon for safeguarding rights.
See if there are any questions you care about below!
Hello, Li Ge, my 15 Chang 'an Yidong 1.6 manual, all of which are suburban elevated high-speed running. Driving habits are not gentle. At present, it runs more than 30 thousand kilometers, and the fuel consumption has been high at around 10 in the last two years. After cleaning the throttle for 20,000 kilometers, some effects have been achieved, but the effect is not great. Recently, I found that stepping on the gas pedal will always stumble. What items should I check?
Answer?
Hello, please check the gearbox of your car. Because the engine doesn't shake and doesn't turn off when idling, it's basically a gearbox problem. Please check the gearbox! I hope my answer can help you.
Hello, Li Ge, this is Baojun 560 from 15. At present, it is 90,000 kilometers, and the idling noise is a bit loud. I didn't leave the warranty in the 4s shop, and it will be maintained soon. What maintenance do you think I should do? The battery can still be used normally thank you
Answer?
There are many reasons for the loud idling sound of vehicles, such as serious carbon deposition, abnormal coolant and abnormal working conditions of cylinders. Therefore, the above three problems can be investigated when going to 4S for maintenance. In addition, other vulnerable parts of the vehicle should be thoroughly investigated within 90,000 kilometers, such as tires, brake discs, brake pads, coolant, brake oil and transmission oil. Need to check and eliminate hidden dangers.
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.