If you want your customers to contact you instead of other colleagues, you can provide some unique services or personalized information to attract customers. You can reply to the customer and say, "I am your exclusive contact. If you have any questions or need help, please feel free to contact me. I will provide you with the most professional and personalized service. " At the same time, you can provide some unique information or services, such as special offers, customized solutions or quick response, to attract customers to contact you. You can show your professional knowledge and experience to customers, as well as other services you can provide, such as providing customers with market information and industry knowledge. These methods can help you build closer ties with your customers and encourage them to be more willing to contact you.