In order to further strengthen the communication between hotline online units and the masses and improve the quality and efficiency of serving the masses, it is decided to hire hotline program supervisors.
second
Representatives of the Municipal People's Congress, CPPCC members and other enthusiastic people who care about social welfare undertakings and the vital interests of the masses are employed by the program group of "Professional Hotline" as the monitor.
essay
The monitor should listen to the program of "Professional Hotline" in time, and at the same time, according to the "Zhenjiang Professional Hotline Assessment Method", combined with the online unit's attitude to answering mass questions, the quality and efficiency of solving problems, and the satisfaction of the masses, etc., the online unit should be assessed.
Article 4
The program group regularly invites listeners to participate in relevant meetings, inform and exchange information; At the same time, combined with the actual work situation of the monitor, we choose to invite the monitor to participate in the return visit, and take the results of the return visit as the basis for the assessment of the online unit.
Monitor to attend the return visit, in accordance with the provisions of the "Zhenjiang city return visit measures".
Article 5
The supervisor can consult the online unit about the handling of complaints by the online unit.
Article 6
The supervisor shall not engage in other matters unrelated to the hotline in the name of the hotline. Personnel who independently serve as hotline supervisors shall abide by national laws and regulations and social ethics.
Article 7
Other unfinished matters shall be supplemented separately.