Main functions:
(1) The main functions of self-service voice service: account balance inquiry, transaction details inquiry, account loss reporting, telephone banking password modification and transfer. Corporate customers must sign a contract at the counter to open the telephone banking self-service voice service. Individual customers must sign a contract at the counter before opening the transfer function.
(2) Manual customer service functions: business consultation, complaint acceptance, customer care, auxiliary inquiry, auxiliary loss reporting, etc.
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1. Jiangsu Rural Credit Cooperatives Union is a local financial institution and a pilot unit for the reform of rural credit cooperatives in China. It is a local financial institution with independent legal personality approved by Jiangsu Provincial Government and China People's Bank, and was established on September 1 2006. Under the leadership of the provincial government, Jiangsu Rural Credit Cooperatives Association is responsible for the industry management, guidance, coordination and service functions of rural commercial banks and rural credit cooperatives in the province.
2. Jiangsu Rural Credit Cooperative Association is a provincial local financial institution, which is composed of shares of city and county cooperatives. It mainly performs the industry management and service functions of city and county associations, and does not handle foreign deposit and loan business. Its main responsibilities are: to guide and review the business operation, financial management and employment of city and county cooperatives according to the management system and measures of rural credit cooperatives formulated by the industry management institutions of rural credit cooperatives nationwide; Responsible for the assessment of the person in charge of the city and county associations; Handle fund settlement and delivery business, and carry out fund financing and adjustment; Providing information consulting services; Organize and guide safety and employee education and training; Planning electronic construction; Coordinate the relationship between relevant parties and safeguard the legitimate rights and interests of rural credit cooperatives.
3. In July, 2020, it won the "Best inclusive finance Achievement Award" in the 20 19 Top 100 Evaluation of China Banking Social Responsibility. Jiangsu Rural Credit Union 2065438+July 2009 1 1, Huaxia Bank and Jiangsu Rural Credit Union held a comprehensive strategic cooperation agreement meeting in Nanjing. Chairman of Jiangsu Rural Credit Cooperative Association, Vice President Min of Huaxia Bank and President of Nanjing Branch of Huaxia Bank witnessed the signing and delivered speeches.