This system is formulated in order to effectively do a good job in general duty, standardize working procedures, improve work efficiency and ensure hospital safety. ? First, the duty arrangement?
1, the hospital chief duty is led by hospital leaders in turn, which is divided into "three dragons" such as medical chief duty, nursing chief duty and administrative chief duty. 3 days or more holidays and special periods, arrange other functional section chiefs to be on duty, and strengthen coordination and implementation. ?
2. The duty room is on duty during off-hours from 12: 00 to 1 4: 30 (June 1 to September 30 15: 00) and17: 30 (June/kloc)
3. The chief physician on duty is composed of some volunteers above the director, deputy director and deputy director of clinical and medical departments. The chief nursing officer is on duty by the head nurse in turn, and the chief administrative officer is on duty by the staff of functional departments in turn. In order to take care of old comrades, men over 55 and women over 50 are generally not arranged to be on duty. ?
4. The medical department, the nursing department and the office are respectively responsible for arranging the "Three Dragons" duty and duty room management, and training new duty personnel; The personnel on duty should be on duty in strict accordance with the duty watch. If you can't be on duty for some reason, you should negotiate with other personnel on duty in advance and report to the medical department, nursing department and office respectively. ? Second, the duty of the personnel on duty?
1, the chief medical officer, the chief nursing officer and the chief administrative officer are respectively responsible for handling temporary matters of hospital medical, nursing and administrative affairs during non-office hours, and handling emergencies and major problems in time.
Events, convey instructions and emergency notices, undertake unfinished matters, ensure the normal work of the hospital and ensure the safety of the hospital. ?
2. Answer the call on duty. The personnel on duty should carefully answer the telephone on duty in time, with civilized language and polite response, and report and deal with the problems seriously according to the relevant procedures, without prevarication or delay. If important calls or incoming calls need to be handled, ask the other party to fax the written materials as much as possible; If there is no written material, the personnel on duty should fill in the telephone records and submit them for approval according to the procedures. Under normal circumstances, telephone calls involving business consultation should be informed to contact relevant business departments; Telephone calls involving news interviews and letters and visits from the masses should be informed to the contact office; Telephone calls involving reports and complaints should be informed to contact the supervision room. ?
3. Receive and transmit information in time. When the personnel on duty receive the faxed or transmitted information, they should register in the duty book and indicate the time of receipt. For telegrams and telegrams that need to be handled immediately, the personnel on duty should immediately report to the leaders of the leading school and handle them in time according to the requirements of the leaders of the leading school; Messages that don't need immediate attention will be handed over to the office after work. ?
4, completes the duty record. The personnel on duty shall carefully fill in the date of duty and the name of the personnel on duty, and concisely record the matters that occurred during the duty, the handling process, the results and the matters that need to be handled by successors. The recorded items should be arranged in chronological order, with clear handwriting and complete elements, and each item should be recorded with serial number. The director of the hospital office, the chief of the medical department and the director of the nursing department should check the duty record every month. ?
5, strictly implement the system of succession. Successors should take over on time. If you can't take over on time for some reason, you should contact the personnel on duty to ensure seamless handover and prevent the blank period on duty. The personnel on duty should take the initiative to hand over the duty record to the successor, especially to explain the matters that need to be continued. The successor should carefully handle the matters that need to be continued item by item, and record the handling situation. ? Third, emergency on duty?
1. When the personnel on duty receive the report of major public emergencies, they shall immediately report to the school on duty.
The leaders and the main leaders of the hospital should inform the person in charge of the emergency office, and seriously deal with related matters according to the instructions of the leaders. ?
2. When the personnel on duty receive a major medical dispute in the hospital, they should immediately report to the leaders of the hospital on duty and the main leaders of the hospital, notify the heads of the medical department, the security department and the emergency office, and seriously deal with related matters according to the instructions of the leaders. ?
3. When the personnel on duty receive a major production safety incident in the hospital, they should immediately report to the leaders of the hospital on duty and the main leaders of the hospital, notify the head of the security department (security department) and the emergency office, and seriously deal with related matters according to the instructions of the leaders. ?
4, in the process of emergencies and major activities, the personnel on duty should actively assist the relevant departments to do a good job of contact, fax, etc. ? Fourth, the duty discipline?
1, the personnel on duty shall strictly abide by the confidentiality provisions, and shall not disclose information to irrelevant personnel, and shall not disclose information of major emergencies without authorization. Do not receive visitors or chat in the duty room, and do not bring irrelevant personnel into the duty room. ?
2, the personnel on duty should stick to their posts, shall not be absent without leave, shall not transfer the telephone on duty, shall not use the telephone on duty to chat. ?
3, the personnel on duty shall not be on duty after drinking or drinking during the duty, pay attention to fire prevention and electricity safety, keep the duty room clean and tidy. ?
4, the personnel on duty during the duty due to work, job leakage, no one answered the phone on duty.
And other phenomena lead to serious consequences, will be punished according to the relevant provisions.