Comprehensive utilization of wired digital network to improve the quality of life of urban public digital information. The company's development vision
With the advantages of innovative digital cable network integrated operators, we will provide first-class digital information lifestyle for the public in advanced cities and eventually become a leader in this field.
The core values of the company
Satisfy customers with high-quality service, employees with beautiful environment, shareholders with good performance, and repay society with excellent work! Do your duty and provide accurate and efficient services to customers.
Understand customers, help customers, and try to solve problems for customers.
Sincerity, modesty, responsiveness and thoughtful service.
Dignified attitude, smiling service and standardized language.
Actively follow up customer complaints and handle them properly.
Keep the information provided by customers strictly confidential.
service promise
I. Diversified service channels
Call Center: 7×24-hour uninterrupted hotline service, with a manual telephone connection rate of not less than 95%, providing services such as business consultation, cost inquiry, fault declaration and business handling.
Business hall: 365-day round-the-clock manual service, "one cabinet is clear" to handle all the services of digital TV and cable broadband services.
Self-service: 24-hour self-service in online business hall and TV business hall, providing digital TV and cable broadband services.
Second, the installation and troubleshooting time limit
On-site installation within 3 days after the customer's successful application (the digital TV network at the installation address must meet the installation conditions). After the customer reports the error, he will come to the door within 24 hours, and then come to the door after making an appointment.
Third, customer complaints shall be handled by special personnel.
A special person is responsible for handling every customer complaint. 100% of customer complaints are answered, and the time limit for reply is no more than 72 hours.
Fourth, multi-channel fee inquiry service.
Provide business hall, customer service telephone, online business hall, TV business hall and other channels to facilitate customers to inquire about cost information at any time.
Send reports, invoices or emails to customers regularly, and provide monthly expense list.
Verb (abbreviation of verb) multi-channel payment method
Customers can pay for digital TV and cable broadband through bank account collection, business hall manual payment, online self-service payment (Tianwei online business hall and online banking) and bank EPS payment terminal. The overall digital conversion of Shenzhen CATV officially passed the acceptance of the State Administration of Radio, Film and Television, and Shenzhen successfully completed the overall conversion task.
"Shenzhen Cable Interactive Digital TV System" has passed the technical appraisal of the expert group of the State Administration of Radio, Film and Television, which indicates that the multi-service integration degree of our cable digital TV integrated information network is close to the world advanced level.
The customer service department of the company was awarded the title of "City Civilization Demonstration Window" in the eighth selection of advanced collectives and individuals in spiritual civilization construction.
By the end of April, 2006, there were over 720,000 cable digital TV users and over 850,000 user terminals in Shenzhen.
The "On-the-spot Meeting of National CATV Digitalization Promotion Work" was held in Shenzhen. The main content was to introduce and popularize the overall transformation of Tianwei Company and the development experience of cable network industrialization. Tianwei broadband network installed more than 654.38 millionth cable modem.
Set up an overall conversion planning group and a publicity and promotion group to start the overall conversion of digital TV.
Plan the company's 10th anniversary celebration. Shenzhen Radio, Film and Television Group was formally established in Shenzhen TV Center.
Audited by Huaxia Certification Center, the company passed the ISO 900 1: 2000 certification.
The measurement of "real-time TV signal transmission in the mobile subway car" was successful, and Shenzhen Mobile Digital TV signal was officially launched in the subway.
The achievements of digital TV service platform construction have been appraised by experts organized by the Municipal Science and Technology Bureau, and its "overall technical level has reached the domestic leading and international advanced level".
Obtain ISP/ICP/ call center license; The physical bandwidth of the company's international Internet exports has been upgraded and expanded, and the company has entered the ranks of the top ten broadband access operators in China. Cable digital TV and cable broadband services named after "Cable New Vision" and "Cable Broadband" have been fully put into the market.
Shenzhen Dewit Digital Video Technology Co., Ltd. was established to develop digital TV value-added services.
High-definition digital TV program (HDTV) was successfully piloted in Shenzhen TV Station.
Signed a cable TV contract with the troops stationed in Hong Kong to expand the cable TV business to the Hong Kong Special Administrative Region. The former Shenzhen TV Station merged with Shenzhen Cable Radio and Television Station to form a new Shenzhen TV Station and Shenzhen Tianwei Video Co., Ltd. ..
Digital TV pilot broadcasting. Shenzhen Cable Digital TV Project was approved by the State Planning Commission.
"Cable New Vision" multimedia data broadcasting service was officially launched. "Shenzhen CATV Network Geographic Information Management System" has passed the national ministerial appraisal.
Foundation laying of the second phase infrastructure project of Tianwei Company. The city's cable radio and television network has been connected to the Internet.
Tianwei data network successfully opened the international export links from Shenzhen to Hong Kong and the United States. The trial of encrypted transmission of overseas TV programs passed the acceptance presided over by the State Administration of Radio, Film and Television.
Tianwei Data Network and Jitong Shenzhen Branch were successfully interconnected. Shenzhen Tianwei Investment Development Co., Ltd. was established, mainly engaged in TV shopping.
Shenzhen Tianwei Data Network Co., Ltd. was established and launched data transmission service.
The experimental community of Shenzhen Communication and CATV Integrated Service Network passed the acceptance hosted by the State Science and Technology Commission.
Shenzhen Cable Radio and Television Technology Building completed. Shenzhen Cable Radio and Television Integrated Information Network passed the acceptance hosted by the Ministry of Radio, Film and Television.
Shenzhen Tianwei Video Co., Ltd. held its first shareholders' meeting and announced the establishment of the company.