Postal express customer service hotline 1 1 185

1 1 185 is the national unified customer service number of China Post Group. 12305 is a special service number for postal consumers to complain. According to the Measures for Handling Consumer Complaints in Postal Industry, consumers should first complain to postal operators when they complain about the service quality of postal industry. If you are dissatisfied with the results of the enterprise's handling or the enterprise fails to reply within the prescribed time limit, you can appeal to the local postal administration or the State Post Bureau through the special telephone number 12305.

Historical background:

By the end of 2020, the company had a registered capital of 25 billion RMB and nearly 654.38+600,000 employees. The business scope covers all cities, counties and towns in 3/kloc-0 provinces (autonomous regions and municipalities directly under the central government), covering more than 200 countries and regions such as Hong Kong, Macao and Taiwan, with nearly 9,000 self-operated outlets.

China Post Express Logistics mainly deals with domestic express delivery, international express delivery and contract logistics. Domestic and international express delivery services cover value-added services such as Excellence, different standards and economic time limits, and payment collection. Contract logistics covers the whole process of supply chain such as warehousing and transportation. It has a world-famous "EMS" express brand and a well-known "CNPL" logistics brand in China.

China Post Express Logistics-Company Introduction