What if there is no waiter in the hotel?

1. Self-service: change B&B to self-service mode, and provide necessary facilities and service guide. Ensure that guests can check in by themselves, understand the room facilities and how to use the equipment. Before check-in, provide guests with detailed reservation confirmation information, including unlocking password, Wi-Fi password and other important information.

2. Provide a clear guide: provide a detailed guide manual or brochure in the hotel to introduce important information such as surrounding facilities, scenic spots and transportation to help guests better understand the local environment. In addition, you can also provide emergency contact information to facilitate guests to contact in time when they encounter problems.

3. Using technical means: using smart devices and online platforms, such as smart door locks, self-service check-in systems, message push, etc. To provide a more convenient check-in experience. Send the necessary information in advance by SMS or email, so that guests can complete the check-in formalities without seeing the waiter.

4.24-hour customer service support: Consider cooperating with a third-party service provider to provide 24-hour customer service support. Guests can contact customer service staff by telephone, SMS, online chat, etc. Answer questions and offer help.

5. Multilingual guidance: If your homestay often receives foreign guests, you can prepare multilingual guidance manuals or translation services to help guests better understand the check-in process, facilities use and other important information.