Before we knew it, our efforts were over. After the accumulation and precipitation in the past, we have made great progress and changes. Let's make a work summary. However, I found that I didn't know what to write. The following is a summary of the work of the three systems that I have carefully combed. Welcome everyone to learn from it, I hope it will help you.
Work summary of three systems 1 The company imported GB/T19001-2008 quality management system requirements, GB/T24001-2004 environmental management system requirements, and GB/T24001-200655. Especially since the quality management system requires a new edition, the quality manual, procedure documents, work instructions, occupational health and environmental protection management and other documents have been compiled and revised in combination with the operation of the enterprise, and each team has been carefully organized to strengthen the study of the contents of the three-in-one system documents, requiring all employees of the company to deepen various management work under the guidance of the three-in-one system documents.
I. Operation of Quality Management System
Strengthen the control of raw material quality, process quality and product quality, conscientiously implement various quality management systems in the process of system operation, so as to have rules to follow, pay attention to inspection, correct and deal with problems in time when found. All posts are handled according to the system, forming a good working atmosphere. Pay attention to improving the construction of staff, strengthen theoretical study and skill level, organize theoretical training regularly, increase internal spot checks, and improve the quality and inspection level of staff, so as to ensure the accuracy of inspection data and effectively guide production. In the process of wire and cable production, mathematical statistics and quality management methods are used to control the factors affecting quality, improve product quality and reduce production costs.
Second, the environment.
The company has formulated a series of environmental systems to train and study employees, supervise and inspect them in time, and include employees who fail to do as required in the end-of-month assessment, and implement a deduction system. Enhance the employees' awareness of environmental protection, from the original mess to the current cleanliness, improve the overall environment of the company, ensure the normal operation of the company, and thus make the company's development move forward steadily.
Three. Occupational health and safety
Pay attention to safety before and after work, pay attention to safety in daily work, make employees correctly realize the importance of safety, constantly apply safety knowledge to their work, put an end to all unsafe production operations and prevent accidents.
In the management of the three systems, the company carries out study and training according to the requirements of the documents, and requires all employees to engage in production work in strict accordance with the requirements of the three systems of the company, which reduces the problems that are easy to occur in the work, thus making the personnel management humanized, the operation method standardized and the quality management refined.
Summary of the work of the three systems Chapter II County Supply and Marketing Cooperatives always focus on the overall situation of "maintaining stability and promoting development" and constantly explore new methods and new ways of internal public security prevention and control in the new situation in accordance with the principle of "safety first, prevention first and comprehensive management". Based on civil air defense, they strengthened physical defense and technical defense, made great efforts to build a new pattern of three-dimensional public security prevention with overall linkage, and realized the construction of security prevention mechanism.
First, set up two offices and a team to build a dynamic management and control system for human resources prevention.
Established the Comprehensive Management Office, Fireworks Safety Office and Fireworks Safety Emergency Team to supervise and implement the comprehensive management work of the unit, assist enterprises to strengthen internal security, patrol key parts during major holidays and respond to emergencies. In addition, the system of "one post and two responsibilities" for leaders at all levels has been implemented, and a comprehensive management work network composed of county community directors, party Committee secretaries, directors of comprehensive management offices, party branch secretaries, office heads and security officers has been formed. The establishment of internal security personnel has been increased, the office conditions of comprehensive management have been improved, the subsidies for comprehensive management personnel have been increased, and their enthusiasm for participating in comprehensive management has been effectively mobilized. At the same time, in accordance with the requirements of "clear responsibility, strict management and standardized action", the heads and individuals of all stock offices, subordinate enterprises and stock offices in the county society signed letters of responsibility step by step, which quantified and refined the comprehensive management work layer by layer and decomposed it into each post and everyone step by step, eliminating the blind spot in the comprehensive management work.
Second, highlight the key points of physical defense technology and build an infrastructure defense network.
1. Further intensify the construction and renovation of physical defense facilities. Invested more than 600,000 yuan to completely close the smoker warehouse of local products company, and added safety equipment and fire fighting equipment. Renovation and renovation of grass-roots agricultural chain stores, installation of anti-theft facilities, and improvement of fire-fighting facilities; Anti-theft doors and windows have been installed in key departments such as material warehouse and finance department of agricultural company, and standardized and standardized management has been implemented.
2. Actively improve the scientific and technological content of public security work. Invested 654.38 million yuan to install image monitoring and infrared alarm systems in key parts such as dormitories, residential quarters, offices, fireworks warehouses, etc., and adopted advanced communication means to improve emergency response capabilities.
3. A high-density and wide-coverage protective net has been built. On the basis of the original anti-theft device, the coverage is further expanded, effectively curbing the occurrence of public security incidents.
The third is to strengthen system construction and comprehensively improve the level of comprehensive management.
Constantly establish and improve the management system and implement the eight rules and regulations on public security prevention. And the implementation of various systems, the implementation of three-level assessment, the assessment results are directly linked to the wages and bonuses of departments and individuals to ensure the implementation of various measures to prevent public security. At the same time, in-depth governance activities have been carried out to form a safe, civilized and orderly atmosphere, which has promoted the rapid and stable development of enterprises.
1, pay close attention to public security prevention. Strengthen the safety management of units, continuously increase the construction of physical defense facilities, and improve various systems. In particular, effective measures should be taken to comprehensively manage social security problems and fundamentally eliminate hidden dangers of social security. Ensure that public security disasters and major safety accidents do not occur.
2 do a good job in the investigation and mediation of contradictions and disputes. Give full play to the working mechanism of "comprehensive management and coordination, cooperation and linkage, and participation of all parties", regularly and intensively investigate contradictions and disputes, keep abreast of employees' ideological trends, find problems in time, and properly handle them. At the same time, supervise major contradictions and disputes, control contradictions and disputes at home and abroad, and nip them in the bud to ensure the harmony and stability of the unit.
3. Do a good job in ideological education. Combined with legal education, in-depth moral and legal education activities. This year, two special studies on moral and legal education were carried out, and legal experts were hired to teach, which improved the awareness of law-abiding of cadres and workers and put an end to preventable cases such as theft, affray and fighting within the unit.
4. Strengthen internal management. Combine management, education and service closely, strengthen the management of key positions and personnel, and hold a regular work meeting every quarter in combination with the work of building a clean and honest government to study the comprehensive management work and solve the difficulties and problems in the work. Do a good job in ideological education of personnel in key positions to ensure that serious cases of violation of law and discipline and major economic crimes do not occur.
5. Pay attention to the implementation of safety work. Further strengthen the construction of comprehensive management institutions and teams, organize emergency teams to conduct training and drills twice a year, and improve the emergency response ability to deal with emergencies. We will improve the institutional guarantee mechanism, list the performance of comprehensive management of party and government leading cadres as an important part of cadre assessment, which is directly linked to promotion, rewards and punishments, and strictly implement the accountability system for comprehensive management of leading cadres. For departments that seriously endanger the stability of enterprises due to poor leadership, resolutely implement a one-vote veto, and investigate the responsibilities of relevant responsible persons to ensure that the work is effective.
The new situation and new tasks require trade union organizations to further emancipate their minds, and the organizational construction should be changed from covering state-owned enterprises and employees to covering all enterprises and employees, from traditional active trade unions to service-oriented trade unions, with the construction of three-level service system as the starting point, changing the working methods of trade unions and promoting the construction of service-oriented trade unions. At present, the organizational framework of the three-level service system of trade unions has been initially established. Trade unions at all levels should rely on city and district service centers and street and township trade union service stations to deeply study and actively explore new modes of trade union work.
(A) relying on the three-level service system, the establishment of trade union information system by means of information technology, making the three-level service system an important channel to reflect social conditions and public opinion. It is necessary to rely on the trade union system of districts, streets and towns, establish an information system covering all units, and comprehensively and dynamically grasp the situation of all units and employees in the region. The trade union service station conducts a thorough investigation and registration on the situation of all units and employees in the jurisdiction, the district-level center conducts regional information summary, and the Municipal Federation of Trade Unions service center conducts information terminal summary, providing information decision-making reference for the municipal party committee, municipal government, district committee and district government to timely understand social conditions and public opinion.
(two) relying on the three-level service system, strengthen the regional functions and territorial responsibilities of trade unions, explore new modes of trade union organization construction, and achieve full coverage of trade union organizations. The municipal party committee requires that the construction of trade union organizations should be fully covered by 20xx, and the coverage rate of workers' membership should reach over 90%. All industrial parks and eligible streets and towns in the city should establish trade union service stations, and carry out the work of establishing trade unions in accordance with the principle of regionalization and localization.
The municipal service center should strengthen the leadership and personnel training of the construction association, and the Municipal Federation of Industry Trade Unions should organize and guide the construction association of this industry to extend to the non-public sector, and at the same time guide all districts and counties to establish regional industrial trade unions, thus forming a working pattern combining the whole city's industries with local trade unions in all districts and counties. District-level trade union service centers should be fully responsible for the construction of enterprises and industries under their jurisdiction, and provide training and guidance for the construction of street and township trade union service stations. Street township trade union service stations should achieve full coverage of the meeting through regional meetings and building meetings.
(3) Focus on rights protection, give full play to the rights protection function of trade unions in newly-established enterprises, and protect the basic rights and interests of employees. The municipal service center should strengthen the research on policies for the protection of workers' rights and interests, guide counties and districts to sign labor contracts and negotiate collective contracts on an equal footing in newly-established enterprises, and mediate major labor dispute cases through the tripartite coordination mechanism. District service centers should provide training and guidance to township trade union service stations to carry out trade union business.
It is necessary to rely on the trade union service system, set up a hotline for rights protection, provide consultation and legal aid for workers' rights protection, and make trade union organizations at all levels become the first insiders and direct helpers in coordinating labor relations and solving problems. It is necessary to establish a team of full-time legal workers at the city and district levels to provide legal advice and legal aid to employees at any time.
(four) efforts to help the poor workers, and constantly enhance the attractiveness and influence of trade union work. The trade union service station shall establish the archives of the employees in difficulty in the area, and fully grasp the situation of the employees in difficulty. District-level service centers analyze and summarize the employees with difficulties in the region, formulate policies and programs for assistance, and implement regional assistance work. The Municipal Service Center conducts a summary analysis of the city's situation, coordinates relevant departments to study the poverty-stricken workers' assistance policies, and organizes the implementation of the assistance policies.
(5) Integrate strength, establish a community resource sharing mechanism, and build an integrated platform for party building and group building. Through the training of street and township trade union workers, a professional team of trade union workers will be established to complete the tasks of street and township trade unions. The Municipal Federation of Trade Unions is studying with the Social Work Committee to bring this team into the social work sequence, forming a pattern of mutual promotion and overall promotion of party building and group building. For the purpose of intensive use of resources, we should integrate our strength and build an integrated platform for party building and group work. Give full play to the role of various hub organizations, actively cultivate various associations, guide these organizations to carry out colorful activities in trade union service stations, and enhance the vitality of grassroots party building and group building.
Summary of Three Systems Work 4 One, Trinity Management System:
Since the company implemented the three-in-one management system, under the arrangement of company leaders, this department has actively cooperated with the development and operation of this work. The work of the Department during this period is summarized as follows:
A participate in the basic knowledge training of three-in-one management system organized by the company.
B. According to the requirements of the three-in-one management system, combined with the actual situation of the company and the characteristics of the department, relevant documents were compiled, and the work contents, methods and requirements were defined.
C. Participate in the three-in-one management system document training organized by the company and organize the internal document training of the department.
D organize all departments to operate, implement and carry out relevant work in strict accordance with GB/T2400 1 and GB/t28001-2001,and check and improve the internal implementation of all departments.
E is responsible for communicating with customers and understanding their requirements for environmental protection of products;
F. Focus on departmental improvement:
Strengthen market development and communication with customers to understand the new requirements of customers for energy conservation and environmental protection of products.
Second, the implementation of ISO900 1 quality management system
1. Review each contract in strict accordance with the Customer Related Process Control Procedure.
(1) The sales staff of the general contracting operation department will conduct the preliminary examination, and if it meets the requirements of the contract, it will take effect after being examined and approved by the sales manager of the operation department, signed and dated by the reviewer. Focus on product name, specifications, supply capacity, delivery time, payment method, transportation mode, delivery location, etc.
In addition to the general contract review, the production department, quality and technology department and other departments must also review whether the technical indicators, production feasibility, production capacity, inspection and other resource conditions are available. This year, all the special contracts implemented were reviewed as required.
2. Provide after-sales service for customers in strict accordance with the Customer Related Process Control Procedure.
(1) Keep regular and continuous communication with customers in the form of business trip or telephone call, learn about customer trends, feed back the use of materials, feed back the customer's requirements for products to relevant departments, and provide corresponding technical support, which is basically reflected in the report of each business trip, and make detailed product sales records. Technical services were provided many times throughout the year and achieved good results.
(2) With the participation of production personnel, we completed product services and customer visits, understood market information, and produced marketable products, all of which achieved satisfactory results.
(3) Complete the replacement or return procedures for some products that do not meet the process requirements after use by customers; Maintain 24-hour response service to ensure timely delivery, and there is no shortage of goods. In addition to the influence of objective factors, customers get satisfactory results.
3. Customer complaints and solutions
This year, our company further strengthened its after-sales service and equipped a special person to answer complaints. When customers give feedback on the quality problems of our products, the dedicated personnel will record them in time and report them to relevant departments for timely solution.
When there are various problems, the sales department will contact the relevant departments and personnel in time and feedback the results to the customers in time. At the same time, the relevant leaders or responsible persons of the company will do a good job of communication with customers.
4. Implementation procedure documents for measuring customer satisfaction.
20xx conducted 1 customer satisfaction survey throughout the year. Annual customer satisfaction The sales department meets the quality target and meets the quality target requirements.
5. Suggestions for improvement:
Further strengthen the communication between departments to ensure the quality of products and timely delivery to customers, so as to satisfy customers.
Summary of the work of the three systems 5 According to the spirit of the National Tuberculosis Prevention and Control Plan (20xx) and the Tuberculosis Prevention and Control Plan of Xinjiang Uygur Autonomous Region (20xx-20xx), a new tuberculosis prevention and control service system will be implemented in the Twelfth Five-Year Plan. Xinhe County was identified by the Health Department of the Autonomous Region and the Regional Health Bureau as one of the first pilot counties of the "Trinity" new TB prevention and control model, and took the lead in carrying out the pilot work of the new TB prevention and control model in Aksu area. According to the documents issued, a mobilization meeting for the "trinity" work of tuberculosis was held in our county in April 20xx, and the "trinity" handover work between the tuberculosis department of the county CDC and the county hospital was held in June 20xx. On July 20xx 1 day, the county people's hospital officially started the "trinity" work of tuberculosis.
On July 20xx 1 day, the "trinity" of the new tuberculosis prevention and treatment service system in Xinhe County was carried out in an orderly manner, which standardized the three key links of tuberculosis patient discovery, treatment and management, improved the referral rate of suspected patients, the systematic management rate and management quality of tuberculosis patients, and achieved remarkable results in tuberculosis prevention and treatment. In the past, the quality control center was responsible for the diagnosis, examination, sputum examination and supervision of tuberculosis. Since the trinity, diagnosis, examination, sputum examination and drug supply have been completed by tuberculosis outpatient department of county hospital.
Under the arrangement and guidance of the county party Committee, government, health bureau, CDC and county hospitals, and with the support of the town government, the tuberculosis work in our hospital is as follows:
I. Organizational leadership
Set up a leading group, with the chairman as the team leader and members: personnel from epidemic prevention departments, village doctors from clinics in administrative villages, and the leading group for tuberculosis prevention and control in the health center of Yurdusbagh town, responsible for the development and operation of tuberculosis prevention and control work in our town. The leading group for tuberculosis prevention and control has an office in the prevention and protection group, and Comrade Zhang Dachao is responsible for the daily work.
Second, business training and learning.
This year, our hospital * * * held two special training sessions and two regular meetings on tuberculosis prevention and treatment for village doctors, and repeatedly explained and studied the epidemic situation, incidence trend, clinical manifestations, diagnosis and treatment of tuberculosis, as well as the relevant policies of the state for free treatment of tuberculosis patients. Let all the medical staff in our town master the knowledge about tuberculosis.
Third, propaganda work.
My town has a total population of 20700, and the epidemic prevention work in our hospital is carried out exclusively by four people. In order to do a thorough investigation of tuberculosis prevention and control in each village, do a good job in propaganda work, let farmers and herdsmen know the good policy of the new rural cooperative medical system to incorporate tuberculosis into chronic disease management, preach that the reimbursement rate of tuberculosis county hospitals is 80%, and publicize that tuberculosis county hospitals diagnose free of charge. Make full use of 3. On the 24th tuberculosis publicity day, we went to the streets to publicize, set up consultation points, distributed leaflets and posters, and organized rural doctors to publicize. This year, I took to the streets twice, issued two issues, two slogans and more than 20xx leaflets, and received good results.
Fourth, the work situation
In order to find tuberculosis and follow up, our hospital first carried out fluoroscopy and sputum examination on suspected patients, and promptly referred suspected patients to county hospitals for diagnosis, thus ensuring regular examination of tuberculosis and timely distribution of drugs. In 20xx, the task assigned by the superior to our hospital was 60 people. It was found that 6 1 person was treated free of charge, with positive sputum test 13 and negative sputum test 100%. These pulmonary tuberculosis patients were treated and supervised by classification to ensure that pulmonary tuberculosis patients get better and cured as soon as possible. Among them, 20 cases of pulmonary tuberculosis were completely cured and 4 cases were basically cured. I have it now. In 20xx, 64 people were assigned to our hospital by their superiors. Since the month of 65438+ 10, 22 patients with pulmonary tuberculosis have been found to be treated free of charge, of which 3 cases were positive and 9 cases were negative10, and 37% have been completed.
Verb (abbreviation of verb) tuberculosis management
1, we conscientiously summed up our experience, repeatedly thought about it, formulated a new work plan, set up a leading group for tuberculosis prevention and control, and formulated a complete work plan and work plan, and the tuberculosis prevention and control work was carried out smoothly.
Tuberculosis supervision and management: At every cold chain operation work meeting this year, the management of tuberculosis patients was trained at the same time, which increased the awareness of tuberculosis prevention and treatment of village doctors and medical staff, visited the project patients in place for 7 days, and implemented the training of family supervisors to ensure the standardized medication of patients. The hospital visited the patients at least 4 times to understand the medication situation of patients and inform them to send sputum to take medicine in time. The supervisor shall be implemented as required for each project patient, and the village doctor shall be responsible for the management. After seeing a doctor in the health center for four times, I learned that the patient took the medicine as required, and the cure rate was 90%.
2. Sputum examination: Our town has carried out sputum examination for all tuberculosis patients as required, and improved smear, registration and filing as required.
It is a long-term work to further improve the construction of sputum examination facilities and improve the accuracy of sputum examination reports. In the second half of the year, we will formulate a more perfect work plan and new working methods, carry out our work conscientiously and practically, and do a better job in tuberculosis prevention and control.
Summary of the work of the three systems Chapter VI "Three Standards in One" has gone through two stages: the first external audit and the second external audit, and the main work has come to an end. At present, the Great Wall Quality Assurance Center is waiting for the final verification of the company's unqualified closure and other materials. After the above work is completed, the Great Wall Quality Assurance Center will issue a certificate to the company.
Through the joint efforts of the whole company, the main work of "three standards in one" has been completed. The work of "three standards in one" has been well received by external audit experts and superior leaders, but there are still many shortcomings, which need to be summarized and strive for greater progress. Generally speaking, the following aspects are the main reasons for achieving good results in the implementation of standards.
1, leaders attach importance to it. Company leaders attach great importance to the implementation of standards. At the beginning of the implementation of the standards in the Tenth Bureau, Hongcheng Company was not included in the certification scope. After the company's main leaders knew it, they actively tried to take Hongcheng Company as the certification scope, considering the importance of the implementation of quality, environment and occupational health and safety standards for enterprise development and business expansion, which reflected the company's leaders' high awareness of market foresight, strategic courage and decision-making ability. From then until the end of the external audit, the company leaders have always regarded the implementation of standards as the company's first important task, used every opportunity to emphasize the importance of standard implementation at company meetings, and often asked about the progress of standard implementation and gave strong support. The leaders in charge of the company personally take the lead and organize relevant departments and grass-roots units to carry out standard implementation.
2, the efforts of the staff. The work of "three standards in one" is a systematic project, which embodies the hard work and sweat of relevant departments and project department personnel. As the lead department of this tender, the technical department is mainly responsible for 10 program documents, and works overtime with the office of the secretary of the board of directors, administration department, security department, materials and equipment department, labor and personnel department, development department, trade unions and other relevant departments. First, prepare the management manual and procedure documents. Then, according to the company's qualification, relevant departments and project department personnel take Jigang's deep processing base project, Xinyi heating network project and Jida earthwork project as model projects, covering five professional directions: mechanical and electrical equipment installation project, steel structure project, architectural decoration project, metal door and window project, pressure pipeline installation project and earthwork project, closely following the overall arrangement of the 10th Bureau Group and Jitie Corporation, and overcoming the shortage of professional and technical personnel and not implementing ISO900 1. A considerable number of qualified staff obviously can't eat, and their high sense of responsibility is touching. In this case, the relevant personnel of the company unite as one, overcome difficulties, obey the overall situation, and complete the standard implementation work on time according to the overall arrangement.
3, strengthen the organization arrangement of jitc. According to the characteristics of Hongcheng Company, such as the shortage of professional and technical personnel, failure to implement ISO9000, and weak foundation, the leaders and relevant departments of the company adopted the methods of concentrating on obtaining ISO 9000 personnel, inviting experts from superiors and brother units to guide them, strengthening study and exchange, working overtime and conducting surprise inspections, and achieved remarkable results.
4. Through bidding, the company has formed * * * knowledge. The work of passing the standards is not only to obtain the certification certificate and get extra points in development and bidding, but more importantly, to plug the loopholes in enterprise management and enhance the strength of enterprises by implementing the quality, environment and occupational health and safety standards. As the company's management policy says, "create high-quality projects, care for the ecological environment, ensure health and safety, and continuously improve management".
Great Wall Quality Assurance Center * * * issued 12 unqualified items on quality, occupational health and safety and environment to the company for the second external audit, which fully reflected the company's existing problems. Qin Ying, the relevant personnel of the company, made thoughtful and inferential remarks, which contributed to the integration of standard implementation into the company's business development.
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