I. What is 12328?
12328 is the national transportation service supervision telephone number. As a national unified special service number for transportation service supervision telephone, this is a unified social public service supervision telephone in the transportation industry.
II. Scope of Service 12328
12328 its main functions include service supervision, complaint reporting and consulting services in the transportation industry, and its business scope covers roads, waterways, road transport, urban passenger transport, maritime affairs, search and rescue and other business fields.
Three. Service time 12328
12328 24-hour online service of traffic and transportation service supervision telephone.
Iv. 12328 complaint methods
1, call the hotline 12328, and the caller will pay the communication fee;
2. Log on to 12328 website to report;
3. Pay attention to 12328 official micro-signal report;
4. Download 12328APP to report.
Verb (abbreviation of verb) 12328 Accepting the result query
The organizer shall promptly reply to the caller with the processing result of 12328 telephone transfer, and seek the caller's opinions on the processing result by telephone, writing or other appropriate communication methods. The contents of the reply mainly include the basic situation, handling process and handling basis of the transfer matters. Unless the caller can't be reached. Callers can make inquiries through 12328 telephone, website, WeChat, mobile phone client (APP) and other channels.
Matters needing attention of intransitive verb 12328
In any of the following circumstances, 12328 service center will not accept it:
(a) does not involve the Department in charge of transportation and its internal organs, directly affiliated units and agencies;
(two) there is no clear complaint object, facts and reasons;
(three) has been accepted and handled by the people's court, arbitration and reconsideration institutions;
(four) involving state secrets, commercial secrets and personal privacy;
(five) other matters that are not accepted by laws and administrative regulations.
Seven. Construction 12328
12328 telephone system construction will adhere to the local-oriented and networked operation, and give full play to the local main role. Relying on the existing service supervision telephone system in various places, call centers will be built mainly in cities above the prefecture level, and a unified and standardized 12328 telephone system will be built nationwide; Adhere to centralized acceptance, carry out their duties, complaints handling, consulting services and other services have been significantly improved, and the three-level network operation of the Ministry, province and city has been realized.
Eight. Legal basis of 12328
Article 5 of the Measures for the Administration of Transport Service Supervision Telephone (12328) stipulates that the Ministry of Transport is responsible for the administration of the national 12328 telephone. Provincial transportation authorities are responsible for organizing, leading and coordinating the implementation of 12328 telephone management within their respective administrative areas. The municipal transportation department with districts (hereinafter referred to as the municipal transportation department) is specifically responsible for the telephone management of 12328.
Article 11 stipulates that 12328 service center implements 24-hour manual seating and automatic voice service. The municipal 12328 service center uniformly accepts the telephone service of 12328 within its administrative area; Temporarily do not have the conditions, can be handled by the provincial 12328 service center.
Article 14 stipulates that in any of the following circumstances, 12328 service center shall promptly inform the caller that it will not be accepted and explain the reasons:
(a) does not involve the transportation departments and their internal organs, directly affiliated units and agencies;
(two) there is no clear complaint object, facts and reasons;
(three) has been accepted and handled by the people's court, arbitration and reconsideration institutions;
(four) involving state secrets, commercial secrets and personal privacy;
(five) other matters that are not accepted by laws and administrative regulations.