12345 citizen service hotline is based on too many citizen government service hotlines. In order to make it easier for citizens to remember, all provinces and cities in China take the service hotline to connect to 12345, and then transfer it through 12345 hotline center according to the specific situation.
Main acceptance
First, the government departments and staff responsibilities, procedures, administrative examination and approval, administrative acceptance, investment and other policy provisions of the consultation;
Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management;
Three, labor security, medical services, education, safety and other social life needs to be solved by the government;
4. The needs that need to be solved by the government in the production, operation and development environment of enterprises;
5. Criticism and complaints against government departments and their staff.
Main responsibilities of Suzhou Convenience Service Center and "12345" service hotline:
1. Responsible for the operation and management of the municipal "12345" government public service hotline, and undertake the docking, linkage and cooperation with other municipal public service hotlines and service platforms.
2. Relying on the "12345" service platform, we will carry out social conditions and public opinion survey and public opinion analysis, and provide relevant government information services to the public.
3, participate in the emergency management of flood control and drought relief, typhoon prevention, sudden water pollution, sudden solid waste pollution, food safety and other emergencies.