Nowadays, more and more tourism industries are developing faster and faster, which also drives the development of hotel service industry. Many hotels have their own star ranking, from one star to five stars, which reflects the quality of the hotel. Some measures of the hotel infringe upon the rights and interests of consumers, and consumers can complain about the hotel.
According to the provisions of the measures for handling tourist complaints, 123065438+
Record the tourists' demands that constitute effective complaints and submit them to the national tourism complaint reporting platform, track the work orders uploaded to the national tourism complaint reporting platform, provide tourists with dynamic information on complaint handling according to tourists' requirements, and pay regular visits to complainants for closed complaints.