1, managing personal image.
The personal image of the receptionist should not be simply beautiful, but should be a professional image that matches the company's temperament. This includes clean personal hygiene, simple and decent clothes, proper makeup and professional conversation.
Generally, the front desk of a company can meet the requirements of conventional business dress and image. Women can wear professional clothes or suits, and men can wear suits. But each company will face personalized requirements according to its own culture, so the front desk staff can choose the appropriate dress according to the company's cultural requirements.
2. Manage the working environment at the front desk.
The foreground area should be kept at an appropriate brightness and temperature without peculiar smell; Before leaving work, personnel should put important items in the drawer, lock them, and turn off the computer and power supply; Lock the computer screen when you leave your seat temporarily; Don't expose important information on the desktop at any time. A colleague once told me that someone in their company took photos directly with their mobile phones and stole the company address book while the front desk staff was not paying attention.
3. Pay attention to words and be polite to others.
When guests come to the front desk, they should stop what they are doing, stand up and say hello, smile, ask the identity and purpose of the guests in polite terms, and deal with them according to different situations. If guests need to wait for the receptionist, they should be politely told to wait in the reception area and serve tea, and strangers should be prevented from entering the work area at will.
Extended data:
Matters needing attention in front desk work:
1, under the premise of doing things according to regulations, we should also pay attention to ways and means, learn the skills of communicating with people, and strive to improve our service quality.
2. Be considerate and careful when doing things. Sometimes you may make a big mistake because of some small problems, so you should think of the consequences first.
3. Work progress and problems encountered in the process of work can't be handled timely and effectively, and need to be fed back to the superior.