Expand knowledge:
I. consumer protection law and refund provisions
According to China's Consumer Protection Law, consumers have the right to a reasonable refund. If an educational institution fails to perform the contract or provides low-quality services, consumers have the right to ask for a refund. According to the specific circumstances, the refund provisions can be full refund, partial refund or other compensation methods.
Two. The purpose and method of alarm complaint
The purpose of reporting complaints to the police is to protect consumers' rights and interests through legal means and urge educational institutions to fulfill their obligation to refund fees. Complaint channels include local public security organs, education authorities or consumer rights protection organizations. Consumers should provide relevant evidence and contract documents to support complaints, respect legal procedures, and cooperate with relevant departments in investigation and handling.
Three. Procedures and requirements for alarm refund
In the process of alarm refund, consumers should pay attention to the following:
1. Determine the reasonable basis and amount of refund, and collect relevant evidence, such as contracts, payment vouchers, communication records, etc.
2. Submit a written complaint to the relevant department or organization, explaining the incident and the reasons for requesting a refund, and provide relevant evidence.
3. Cooperate with the investigation of relevant departments, provide further evidence and assistance, and provide confessions or testify in court when necessary.
4. Track and follow up complaints according to relevant procedures or instructions, and keep in touch with relevant departments or lawyers.
Four. Suggestions on Legal Relief and Rights Protection
If the alarm complaint does not solve the problem, consumers can consider taking legal remedies, such as suing the court. In terms of legal rights protection, consumers can seek legal aid or consult professional lawyers to ensure that their rights and interests are protected by law. In addition, consumers can also post relevant complaint information through social media, consumer forums or complaint platforms, which will increase the pressure of public opinion and attract more attention and support.
Summary:
In the case that educational institutions do not refund fees and consumers are convinced that there are reasonable requirements, consumers can choose to call the police to complain and pursue the refund according to legal procedures. It is important for consumers to clarify the reasonable basis and amount of refund, and provide relevant evidence to cooperate with the investigation and handling of relevant departments.
If calling the police to complain can't solve the problem, consumers can consider taking legal remedies and seeking the assistance of professional lawyers. At the same time, publishing complaint information through social media and complaint platforms can also increase the pressure of public opinion and urge educational institutions to pay attention to and solve problems.