Taking Jiyuan City as an example, according to "Jiyuan City 12345 Mayor Hotline Undertaking Confidentiality System"
First, the mayor's hotline office and the responsible units should strictly abide by the discipline of confidentiality in the process of accepting and handling mass problems, and must not disclose state secrets and contents that are not suitable for publicity reflected by the masses; Keep confidential the information that the caller doesn't want to disclose.
Take Nantong as an example. 201911October 65438-1October 3 1, the city * * * accepted 90585 platform requests from provinces, cities and counties, and answered 56368 directly online.
Among them, the province 12345 nets submitted 1090 pieces, and the timely completion rate was100%; City 12345 nets Shangpingtai * * received 2 12 18 calls from citizens, and accepted 2028 all-media and other demands such as WeChat, Weibo and websites, and * * formed 23246 work orders, with a timely completion rate of 98.54% and a comprehensive satisfaction rate of 86.32%. County (city) district online platform 12345 * * received 6 1524 calls from the masses, accepted 5,378 requests from all media such as WeChat, Weibo and websites, and * * * formed 66,902 work orders, with a timely completion rate of 97.75% and a comprehensive satisfaction rate of 93.79%.
Relevant policies:
2065438+On May 23, 2008, the general offices of the General Office of the Central Committee of the CPC and the State Council issued the Guiding Opinions on Further Promoting the Convenience of Examination and Approval Services, and the opinions put forward the establishment of a "12345" unified government consultation complaint reporting platform.
In the city divided into districts as a unit, in addition to emergency hotlines such as 1 10,19, network channels such as non-emergency government hotlines and online mailboxes of various departments will be brought into the unified management of 12345 unified government consultation complaint reporting platform, and established. ?
202 1 1 6. The guidance issued by the General Office of the State Council on further optimizing the local government service hotline. The Opinions call for accelerating the merger of government service convenience hotlines except 1 10, 1 19, 120 and 122. Before the end of 20021,relevant departments in the State Council will set up and answer questions in various places.
Refer to the above? Jiyuan Administrative Service Center-Jiyuan 12345 Mayor Hotline undertakes the confidentiality system.
Refer to the above? Nantong Administration Examination and Approval Bureau-Nantong 12345 Online Monthly Report
Refer to the above? Baidu Encyclopedia-12345