1. Veterans may call 12397 for consultation when they encounter problems in employment, resettlement, pension, preferential treatment, honorary certificates, etc. The hotline provides professional consultation services to help them understand and enjoy their due rights and interests. In addition, 12397 is also used for letters and visits of ex-servicemen. After answering the phone, the appeal will be classified and handed over to the relevant departments for handling.
2. 12397 Solvable Problems: Policy Consultation: Providing policy information related to the employment and entrepreneurship of ex-servicemen. Relief for difficulties: providing living allowance, special care allowance and pension. For retired soldiers and their families who have difficulties in life. Protection of rights and interests: provide services such as protection of rights and interests of retired military personnel and legal aid. Employment and entrepreneurship: provide employment and entrepreneurship services for retired soldiers who are willing to help them integrate into society. Acceptance of letters and visits: accept letters and visits from retired military personnel and forward them to relevant responsible units or departments through classification.