Most people are used to picking up the receiver with their right hand, but in the process of telephone communication with customers, it is often necessary to make necessary written records. When writing, the microphone is usually clamped on the shoulder, so that the mobile phone can easily fall off and make a harsh sound, which brings discomfort to customers. In order to eliminate this bad phenomenon, we should advocate holding the receiver with the left hand and writing or manipulating the computer with the right hand, so that we can communicate with customers easily.
Answer the phone with enthusiasm, because we represent the image of the school. Pick up the phone at the second and third rings. First of all, say "hello, this is the music and dance school", and always say "sorry" and "please wait a moment". If you are late for some reason, you should say "Sorry to keep you waiting" to the caller. The voice of answering the phone at the front desk should be unhurried, and finally keep a relaxed and happy tone. You shouldn't use uncivilized language to the caller on the phone. You should adjust your expression. Smiles can be spread by telephone. Use polite expressions, such as "Thank you", "What can I do for you" and "You're welcome".