The first response time of Taobao customer service should be distinguished from the average response time, which refers to the average time taken by customer service to reply to customers every time.
Under normal working conditions, the first response time of Taobao customer service is 15 seconds. After 15 seconds, consumers will be impatient and go to other stores for consultation.
However, if the customer service is off duty at the time of consultation, the customer service will reply to the information the next day, unless the other party has not received the information or missed it.
If the customer service doesn't reply after sending the message, you can go to work the next day and consult the customer service.
The response time of Taobao customer service is determined by the following factors:
1. Is business busy?
2. Is there any promotion in the store?
3. The workload of customer service.
4. Peak traffic.
5. Non-human reasons, such as going to the bathroom to answer the phone.
Generally, 15 seconds is a limit, and consumers will be a little impatient after 15 seconds. According to this boundary and the store's own situation, assessment standards can be formulated.