1 20xx year-end summary of the sales office, I have a new beginning and new challenges. At the beginning of 20xx, the company held a meeting and decided to transfer me from my office post to the marketing department to do back office work. After a year's office work, I have become familiar with the important points of my post, and I am very comfortable with office work. When I am preparing to start a new job in the new year, it is also a test for me to receive such a notice and go to a position I don't know at all. When I received this notice, my mood plummeted. After fierce ideological struggle, I resolutely decided to face new challenges with confidence. From unfamiliar to familiar, from ignorance to understanding, after a year of hard training, I have a deep understanding of the post of sales backstage. Now I will briefly summarize the work in the past year as follows:
First, adapt to the sales background work with a down-to-earth working attitude.
As the sales office of the company, I am well aware of the importance of the post and can also improve my personal communication skills. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. It grasps the search, sorting, archiving and feedback of the latest customer information, competitor information and product information in the market to ensure the sales staff. The arrangement of some documents, the signing of sales contracts, the editing of tenders, the progress of payment by users, etc. Are all useful decision-making documents. In the face of these tedious daily affairs, we should stick to it and enhance our sense of coordination. In the past year, we have basically achieved all our goals.
Second, strengthen learning and pay attention to self-cultivation and ability improvement.
When I first accepted the job in the sales office, I couldn't change my role for a while, but I still handled the office affairs and accepted some things assigned by the leaders. Because I didn't fully adapt to the work of the sales office, I made mistakes in my work. Through the criticism and guidance of the leaders and my inner ideological struggle, I realize that this is a new challenge for me and a platform for me to improve myself. I must work hard to adapt, do this job well and cherish this learning opportunity.
So I searched for some contents and responsibilities of the sales office through the internet, books and various documents. At the same time, learn from leaders and colleagues with an open mind, learn from each other's strengths, and enhance service awareness and overall awareness. Be able to consider the work of the sales office in advance, and be able to plan, operate and implement related work quickly.
In addition, I also pay attention to draw nutrition from my work and real life, and complete information search, customer information registration, contract and tender editing according to some skills mentioned on the Internet and the actual situation of the company, so as to continuously improve my ability.
Third, insist on being a person in advance, strive to do a good job in the sales office, and serve colleagues and customers enthusiastically.
In order to do a good job in the sales office and serve my colleagues and customers warmly, I have made the following efforts:
1. In terms of information search, we insist on searching online for relevant product information every morning and afternoon before going to work, and summarize and classify it, which is conducive to timely feedback of executable information to business personnel, thus developing new customers.
2. Customer consultation telephone, so that the registration is clear, detailed, summary and feedback; Collect, sort, classify and summarize relevant product data, and do a good job in pre-sales preparation for sales staff.
3. Drafting, processing, filing, classification and archiving of contracts and tenders. Write the contract in strict accordance with the regulations, make the terms clear, definite and accurate, and ensure the interests of the company; Understand the general situation of the contract, prepare relevant materials, track the logistics situation, ensure the goods arrive at the customer safely, and provide after-sales service for the customer. Supervise the salesman company to pay back the money to ensure the safety of funds. Make statistics on monthly sales, so as to make overall arrangements for production and ensure the completion of annual sales plan targets.
4. Record all kinds of expenses to ensure reasonable marketing expenses and avoid waste. Keep a clear record of every expenditure.
5. Information sorting and archiving of potential customers, franchisees, agents and suppliers; Record, feedback, negotiate and solve customers' complaints, opinions and suggestions; Cooperate with marketing, production, technology, finance and other related departments to ensure the smooth connection between production and sales. Company-to-company, company-to-customer, department-to-department public relations work, so as to do a strong backing.
6. In dealing with the relationship, I can take the initiative to fill the position at work. And can strengthen communication with colleagues, cooperate closely and support each other to ensure that the overall work does not go wrong. In my work, I made a working principle, that is, my work should be completed with good quality and quantity, and things that are not within my work scope should be completed on time with the cooperation of other people, so that I am proactive and enthusiastic.
Fourth, be strict with yourself and always be vigilant.
In my work, I try to sum up everything, and constantly explore and master ways to improve work efficiency and quality. I don't have enough experience in dealing with people and working experience. In my daily work and life, I should learn from my colleagues with an open mind, learn from their strengths, reflect on my own shortcomings and constantly improve myself. I always remind myself to be sincere with others, to have a correct attitude, and to actively find ways. No matter how big or small, I will try my best to do it. We must abide by the company's rules and regulations and be strict with ourselves. Treat everything with the belief of not seeking success, but seeking nothing.
Verb (abbreviation of verb) has its shortcomings.
1. I am not serious and responsible for my work, and my post awareness needs to be further improved. You can't be strict with yourself, and you can relax yourself at work. Because the work of the sales office is complicated, things must be handled quickly, accurately and accurately. In this respect, I still have many shortcomings, sometimes my work is not in the state, I miss some important things, and I don't manage myself well.
2. Not fully familiar with working procedures, not fully familiar with one's own work, lacking foresight and sense of responsibility for the overall work, which occasionally leads to confusion in work and even some mistakes that should not appear.
3, lack of care, not careful enough. The work of the sales office is relatively simple but numerous, which requires me to be careful, have good professional quality and be thoughtful. In this respect, I am not careful enough, and sometimes I am careless, careless and thoughtless.
Sixth, the direction of future efforts.
1. In the future, we need to consult leaders and colleagues with an open mind, coordinate and communicate with you more, think, plan and learn from each other from the general trend and pattern, and improve our work level.
2, must improve the quality of work, to have a strong sense of professionalism, a high sense of responsibility. After everything is finished, we must think and summarize, so that the work can be really planned and implemented. In particular, we should find out the shortcomings in our work and be good at self-reflection.
Year-end summary of sales office 2 20xx years have passed. During this year, I have a deeper understanding of the chemical industry and its customers. The process of visiting customers made me clear about the production needs, job structure and procurement methods of upstream and downstream units; Being independently responsible for the coordination of delivery and transportation has improved my adaptability and given me a deeper understanding of the company's business.
In order to do a good job in sales and complete the tasks assigned by the company in the new year, I summarize as follows:
I. Sales Performance
This year, under the leadership of a single manager, the marketing department achieved sales revenue of 39 193795.38+0 yuan. Achieve a gross profit of 3,682,866,438+0 yuan and achieve the sales profit target. Compared with last year, the company's business has developed greatly, and some new users have been developed while stabilizing core customers, which has achieved good results.
Second, performance analysis
1. This year, the company's system was further improved and its sales policy was clear. Being able to hold a sales meeting in time makes us all clear about the sales objectives and policies. I clearly know the direction and focus of my work, so I actively participate in my business work.
This year, we strengthened the maintenance of key customers and made every effort to meet their requirements. Actively contact business units to form good communication and promote the development of sales work.
3. This year, the company has formulated a new target responsibility letter, which not only gives us responsibilities and targets, but also gives us economic incentives and motivation.
Third, the work content and harvest
When I finished the regular sales task this year, I was mainly responsible for coordinating delivery, transportation guarantee, bill collection and collecting customer information. This year, I completed the transportation of 37 batches of 9 148 tons of ammonium nitrate. From contacting the freight department to submitting the formalities, I basically supervise the whole process of loading and departure. And collect the transportation situation of freight drivers and the arrival of customers in time.
There have been no defaults and mistakes for a whole year, and I am very pleased with the praise from users. In one year's work, I have mastered a lot of logistics supply and demand information, and used this information to serve the company to ensure that the logistics quotation used by our company is always at the lowest level in the same market. I saved operating costs and learned a lot. In Xinghua-Xinjiang Jiangyang business, which I am mainly responsible for, the three parties have a pleasant cooperation and can get back the input bill in time and issue the output bill. Through our own efforts and the cooperation of other departments, we have achieved the three clearing of goods, debts and expenses, met the requirements of the company and improved our professional quality.
Four. Overall arrangement and plan for the coming year:
20xx is a new year and a new beginning. I am also prepared to accept new challenges at the request of the company, with corresponding division of tasks and more assessments. Every word and deed of a salesperson represents the image of the company, so we should improve our own quality, set high standards for ourselves and strengthen our professional knowledge and skills on the basis of high standards. I will have a deep understanding of product information, customer information, industry situation and peripheral knowledge to improve my professional quality. According to your own specific situation, do the following:
1, learn relevant knowledge.
In the next work, we must learn more about products and collect relevant information to adapt to the rapidly changing market. At the same time, because our work is constantly changing with the changes of the times, to do this work well, we must consult in many aspects, seek more and obtain more information.
2. Be diligent in communication
Frequent communication with customers is helpful to enhance corporate image, find problems in time and grasp customer needs. This is my understanding after I started selling. Telephone communication is the most convenient and practical means to maintain customers. I will apply what I have learned and be diligent in understanding and communicating. For interested customers, I will apply for a business trip to visit and try my best to expand customers.
3. Consolidate customers
In next year's sales work, I take opening up new users as my work expectation. At the same time, I will try my best to maintain existing customers. At present, I have good contact with all customers and related contacts of the company. In the future, I will, as always, cultivate trust and increase awareness. Serve customers better and ensure the stable development of the company.
I think: As a salesperson, we must have a certain ability to withstand pressure, and at the same time, we must work hard, step by step, and pay attention to details. I will take my work and everything the department leaders tell me seriously, and deal with it in time without delay or perfunctory. I hope I can make a breakthrough in my future work and improve myself. I am also very grateful to the correct guidance of the department leaders and the enthusiastic help of our colleagues. I also thank the company for providing such a good platform. I will live up to my expectations and work hard to do a good job in sales.
Looking back on the coming 20xx years, many wonderful memories come to mind, and with the efforts of every employee, great progress has been made.
Year-end summary of sales office for 3 years Now it's 20xx years. Unconsciously, I've been a member of xx team for almost a year. I am honored and happy to be a member of xx. Here, first of all, I would like to thank the leaders of the company for their trust and affirmation of my work, and also thank all my colleagues for their support and help. Xxxx has given me a platform to discover and know myself, and an opportunity to constantly improve myself in my work practice. In this year's sales office work, I have been greatly changed and influenced, and I have learned a lot from it. Let me summarize this year's work.
First, backstage work As the sales backstage of the company, I am well aware of the importance of this position. The backstage is the person who serves all the employees of the company.
I must be responsive to my colleagues in all departments of the company and help them when necessary. I have been aiming at "focusing on the interests of the company and doing the work better", and have earnestly and actively completed the following work:
1, responsible for the service of the company's internal sales staff. Including the reception of newly arrived vehicles, the arrangement, storage and collection of vehicle information.
2, responsible for the company's vehicle order management, boutique ordering. Including the company's monthly ten-day list making, tracking, auditing and settlement, and resignation.
3. Be responsible for the communication and implementation of the company's internal documents.
4. Responsible for the communication and coordination between the companies in the group and the back office, finance and various businesses.
5. Cooperate with the sales department to go out for an auto show in the off-season to lay a good foundation for the peak season.
Second, briefly describe the work situation
1. In the process of back office work, I can take the initiative to treat every job wholeheartedly. For me who just joined the work, I always maintain a modest and prudent working attitude, learn from my colleagues with an open mind, accumulate experience and strive to do my best.
2. During my work, I will enrich my business knowledge, improve my working ability, constantly recharge myself and accumulate knowledge of product business culture. On the basis of doing a good job, I sold X cars with it and took the national third-level examination for human resource managers in xx, xxxx.
In order to do my job well, I am not afraid of trouble, streamline some working procedures, improve work efficiency, and strive to provide good service guarantee for colleagues in various departments. Combined with the above-mentioned year's back office work experience, I also deeply realized that as a member of the company, no matter what position you are in, you should have a strong sense of professionalism, a high sense of responsibility, a pragmatic work attitude and the spirit of hard work and selfless dedication. At all times, we should put the interests of the company first and earnestly perform our duties. At the same time, we should carry forward the spirit of ownership, treat everything in the company as our own business, and resolutely put an end to the working mentality of "nothing to do with ourselves, hanging high".
Summing up the work in the past year, although I have made some progress and achievements in the development of myself and the company, there are still some shortcomings in many aspects. For me who just entered the society to take part in the work, due to my lack of work experience, many problems are not considered comprehensively enough, and the handling methods are not appropriate enough, and I lack creative work ideas. In the future work, I will ask myself to do five diligence: eye diligence, hand diligence, mouth diligence, leg diligence and brain diligence. Constantly improve yourself and spur yourself in work practice. Strive to contribute to the development of the company.
Year-end summary of sales office. I have been working as an office worker in xx for two months. Thank you very much for giving me this internship opportunity. Now it's just a summary of the work during this period.
The company where I work is described as the backstage of the sales department, because the company has not arranged a clear job for me from beginning to end. According to the conversation with President Liu during the second interview, I made a proportion division of my work. The work of office clerks accounts for about 70%, and sales account for 30%, but in fact this ratio is very wrong. Because the next week, at the only factory-wide meeting that I was informed to attend, Mr. Liu said, "Xiao He, the new comer, will be responsible for the company's online sales in the future", so I repositioned myself as online sales. Baidu search adopted by the company is essentially a process for potential customers to find us, which is relatively passive. Besides checking account consumption, other actions of my online sales are useless. In order to keep up with the word "online sales", I registered several free websites online and found several websites specializing in the procurement and supply of chemical equipment. More importantly, this information is free. This is equivalent to turning passivity into initiative. In the past two months, I have also extracted some valuable information from these websites-customers in Jiangsu or neighboring provinces and cities and the purchase information of products that our company can produce. Of course, it won't take too long to complete the above work except for the occasional arrangement by Manager Cao, such as issuing invoices, making quotations, sending a document, and copying and sending the engineering drawings given by Wu Kechang after Gu Cang was transferred to the workshop. There is still a lot of working time left, which is also very confusing for me, because I am not sure how to use it.
Proactive work is the minimum requirement of a responsible employee. I believe I have a sense of responsibility, otherwise I won't finish the task as soon as I receive it, I won't be afraid when I'm idle, I won't be fidgety because I realize that my efforts are out of proportion to my returns, and I won't ask myself what I can do and help at the beginning. Obviously, none of the above can meet the company's active standards. I'm terribly sorry. At present, I really don't know what I can do voluntarily, because I don't understand the whole operation process of the company. What I see is all the details, and what I am arranged to do is also a temporary need. Although I have got a general idea of what needs to be done backstage through observation, I dare not start work rashly, because this job has not been arranged for me, and I am afraid it will lead to a bubble.
To sum up, although I have been working for two months, I still have no clue. I am deeply sorry for this, please forgive me!
Although the job title is sales office, I prefer to work in an office from the heart. I'm not familiar with business, so it's not my original intention to run the market. I'm happy to collect information. Facts have proved that blind door-to-door visits now may not even get in. How dedicated the doorman in Dagang is! The purchase information of the website is more targeted, and the customer's needs are clear at a glance. However, what I think is valuable and carefully recorded has never played a practical role. I have to face the reality that everything I do is useless. Without continuous follow-up in the later period, intentional customers are lost one by one. I'm sorry and helpless, because I'm not from a science background, and I can't give a clear answer to the professional knowledge that may be involved in the follow-up process, so I copied the notebook several times according to the company's instructions and gave it to several people respectively, and the result was never as expected.
Now I only give my own thoughts on the situation of effective information and invalid performance. Can the information that the technical department background and sales department can't follow up in time be transferred to full-time business personnel? After all, their main job is to develop business. Instead of letting them look for customers aimlessly, it may be more effective to let them concentrate on exploring these potential customers.
The above is a summary of my work. In a word, I am not satisfied with my performance during this period. Maybe I can do better.
Sales Office Year-end Summary 5 I. Personal Work Summary
20xx slipped away inadvertently. Looking back on this year, step by step! 20xx joined xx Company in February. During my tenure, I am very grateful to the company leaders and colleagues for their support and help. With the support and help of company leaders and colleagues, I quickly integrated into our masses, became a member of this big family, and made major breakthroughs and changes in working methods and working modes. During my tenure, I strictly demand myself to do my job well.
Second, the back office daily work
As the sales office of xx Company, I am well aware of the importance of this position and can also enhance my personal communication potential. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. Mainly from the following aspects to carry out the work:
1, daily business contact, customer service, handling customer complaints, answering customer consultation calls and phone records.
2. Communicate sales policies and send business letters to customers.
3. Arrange, record and track the results of sales meetings.
4. Do a good job in the file management of this department, and establish customer information files (involving the basic information of users, varieties, quantities, prices and settlement methods).
5. Understand the status of various promotional activities, and assist in handling statistical expense reimbursement.
6. Establish a sales ledger account (reflecting sales revenue and price, transportation and miscellaneous fees, the amount of payment recovered and the amount of payment receivable).
7. Establish a sales expense account (reflecting the internal expenses of the department and the amount of expenses, travel expenses, transportation and miscellaneous expenses, lump-sum or fixed lump-sum expenses extracted by various business personnel).
8. Statistics and summary of various reports, as well as printing and forwarding of reports.
9. The preliminary examination and report of the sales manager's travel expenses shall be signed and approved.
10. All kinds of sales materials and data involving the trade secrets of our factory shall be properly kept and shall not be lost or leaked.
1 1. Analysis and archiving of competitive brand information of similar products, collection, registration and distribution of sales-related publicity materials.
12. Check, track and follow up the monthly repayment amount of customers.
Iii. Existing shortcomings and plans
1, the understanding of the solar energy market is not deep enough, the technical problems of the products are too weak to be clearly explained to customers, and good solutions to some big problems cannot come up soon.
2. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions. The work is not done well and the guidance is not enough, which affects the sales performance of the marketing department.
3. With the arrival of 20xx, on the basis of doing my job well, I will try my best to master some technical knowledge and try my best to deal with the above problems. Constantly enhance your discrimination potential, and on the basis of better communication with customers, you can consider the interests of the company more.
Fourth, some small suggestions organized by departments.
In next year's work plan, we will focus on the following tasks:
1. Establish a sales team that is familiar with business and relatively stable. Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. It is an important task to build a harmonious and lethal team in next year's work.
2. Improve the sales system and establish a clear and systematic business management method. Sales management is a long-standing problem in enterprises. It is a laissez-faire state for salespeople to go on business trips and meet customers. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.
3. Cultivate sales staff to find problems, sum up problems, and constantly improve their habits. The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their business potential to a new level.
Verb (abbreviation for verb) sales target
1. The basic sales target this year is monthly income. According to the sales task assigned by the company, the task is divided into month, week and day according to the specific situation. Decompose the monthly, weekly and daily sales targets on each salesperson to complete the sales tasks in each time period; And improve sales performance on the basis of completing sales tasks.
2. I think the development of the company next year is inseparable from the overall quality of all employees, the company's policies and team building. Improving execution, establishing an excellent sales team, and having a good working mode and working environment are the keys to work.
Abstract of intransitive verbs
Over the past year, we have gained a lot through hard study and continuous exploration. No matter in the work arrangement or in dealing with problems, we should be considerate and independent. I firmly believe that as long as you work hard, you can do it well. After working in the sales office for a year, I sometimes feel that I have some experience or I am not careful enough to handle things myself, so I have made many problems and mistakes. Afterwards, I realized that I lacked social experience or handled things improperly. I am determined to improve my quality, recuperate and learn the philosophy of being a man in my future work, so that I can surpass myself and strive for greater progress!