According to the relevant requirements of the central government, the market supervision department will put the original industrial and commercial hotline 123 15, the original quality inspection hotline 12365, the original edible drug hotline 123 1, the original price supervision hotline 12358 and the original intellectual property hotline. Complainants can complain about consumer rights disputes to the market supervision department through this platform.
123 15 covers three categories:
1. Complaining that when consumers buy goods or services, they think that business operators infringe upon the legitimate rights and interests of consumers;
2, found illegal market supervision laws and regulations to report;
3, consultation, need to understand the relevant laws and regulations of market supervision.
Everything has a complaint. Please don't complain about the same thing again and again. Please don't complain to different complainants in one complaint form. As the procedures for handling complaints and reports are different, please do not include the contents of the report in the complaint.
The difference between the complaint telephone number 12345 and 123 15 mainly lies in the scope and nature of management. The specific differences are as follows:
1, with different properties. 12345 does not belong to the industrial and commercial bureau, but belongs to the government service hotline, which is also the mayor hotline in some areas; And 123 15 belongs to the industrial and commercial bureau and belongs to the consumer hotline.
2. The management scope is different. 12345, as an administrative service hotline, not only accepts daily complaints, but also accepts consultations on government-related issues; 123 15, as a consumer hotline, is only responsible for consumer-related issues.
3. The content of the complaint is different. 12345 can complain about the functions and powers of relevant units, as well as administrative management, social management and public services, and put forward opinions and suggestions; And 123 15 is responsible for consumer disputes, counterfeiting and other complaints.