12328 scope of acceptance: accepting complaints and reports, information consultation and suggestions from the transportation industry. It does not include business operations, nor does it accept emergency services such as highway rescue and water distress rescue.
After the taxi is complained by 12328, it will be handled within 24 hours and within 10 days, and the passengers will be informed of the handling results. After the complaint is resolved, the relevant departments (such as the municipal transportation department) urge the involved enterprises to contact the passengers, and fully refund the fare paid by the passengers through WeChat transfer within 1 working day.
12328 acceptance method:
Call 12328 directly and 12328 in the local city. If you add the area code in front, you can get through to the cross-city phone of 12328, handle business or complain. When making a complaint, explain the driver's situation, the reasons for the complaint, the complaint and personal contact information, etc. When the time comes, you will be informed to confront the Transportation Bureau and get the corresponding treatment results.