I want to make an appointment with Mr. Li.
When you plan to visit a customer on a business trip overseas, you must inform the other party by letter first. Before going abroad, confirm the date and purpose of the visit to the other party by telex or telephone. If it is a temporary visit, you should also tell her through the arrangement of the other party's secretary: "I want to make an appointment with Mr. Li." I want to make an appointment with Mr. Li. Let the other party be prepared for your visit, and then you will be in the mood to negotiate with you.
2. Show goodwill and welcome to the communication opponents.
-I'll arrange everything.
If communication is initiated by you, providing all conveniences to your opponent can make communication in a friendly and harmonious atmosphere from the beginning. Especially when your communication partner comes from afar, you enthusiastically tell him, "I will arrange everything." I'll arrange everything. ) not only shows your sincerity, but also allows him to concentrate on communicating with you without worrying about trivial matters such as accommodation.
3. Avoid interference when communicating.
Don't be interrupted during the meeting!
If the communication place is in your company, please remind your subordinates not to interfere unnecessarily in the communication process. Because too much interference will affect the willingness and enthusiasm of communication.
Step 4 observe etiquette
-Behave yourself!
When communicating, you should still observe the general etiquette and keep good manners, which can increase people's goodwill towards you and improve your communication efficiency. In addition, bad sitting posture and glance left and right when the opponent speaks are enough to make people have a bad impression on their body and reduce their interest in negotiating with you.
5. Admit your mistakes in time.
-It's my fault.
If you obviously made a mistake and caused great or small harm to others, say "I'm sorry". This is my fault (sorry, it's my fault. ) usually get forgiveness from the other side. Even if he is really upset, at least he can ease his mood a little. Making unnecessary excuses can only add fuel to the fire and expand the trouble.
6. Complaining is not unreasonable
I want to make a complaint.
Complaining about something in an angry tone is easy to make people feel disgusted and make the result counterproductive. The waiter served the wrong dish, and the hotel waitress forgot to tidy your room. The goods delivered were not what you specified in your order at all, which was really annoying. But anger can't solve the problem. It's best to tell each other calmly and firmly "I want to complain" (I have a complaint. ) Then tell him what happened.
7. The information must be complete.
We have an English brochure.
Specific projects are usually more convincing than oral descriptions. When customers hear you say, "We have handkerchiefs in English" (We have brochures in English. Please take this as a sample. Please take this as a sample. ), I will definitely increase my interest and ask you a lot of questions related to the product. If the information collected at ordinary times is comprehensive, you can answer questions. This is very beneficial in business communication.
8, ease the tense atmosphere
-How about taking a break?
When the meeting is in a dull and tense atmosphere because of its length, it is impossible to achieve satisfactory results in a meaningless stalemate. If you can say, "How about taking a break?" Without interrupting each other. How about taking a break? ) The other party will accept it gladly, and the tense atmosphere will be solved immediately. When you return to the conference table, you can continue to communicate with clear ideas.
9. Be a considerate host
If necessary, you can use our office equipment.
If communication is conducted in your company, you should not only provide a comfortable place for your communication opponent, but also try to cooperate with your opponent and provide him with services and equipment conducive to communication. For example, tell him to use our office equipment if necessary. ) Help your opponent to measure the content of communication correctly, and the result may also be extremely beneficial to you.
10, ask each other's opinions.
What's your opinion?
Everyone wants their opinions to be taken seriously. When communicating with others, you can always add "What's your opinion?" In addition to expressing your thoughts. What's your opinion? ) or "I want to hear your opinion on this issue." I'd like to hear your opinion on this issue. ) not only makes the other person feel valued, but also allows you to reach an agreement gradually because of the exchange of ideas.
1 1. Speak your thoughts and decisions clearly.
I think I should call my lawyer.
If you can't express your thoughts in detail in communication, it will not only make the other party confused, but also make the other party think that you don't know the actual situation at all and lose interest in communicating with you. Imagine if you can't remind the police that "I have the right of way" when describing the accident to them. I think I should call my lawyer. I think I should call my lawyer. ) you may have suffered a big loss because of this. There are many situations that need to provide detailed information, such as telling the doctor about your illness, telling the barber what hairstyle you want, and explaining the characteristics of the product to the customer. Pay more attention to the reactions of British and American people to such occasions, and your English will certainly be greatly improved!
12, find out the crux of the problem.
-What's wrong?
Any conflict or misunderstanding has potential causes. Why don't your old customers order from your company this time? Why can't the other party meet your requirements? When this happens, we should actively explore the reasons immediately. Ask the other person, "What's wrong?" A: Is there any difficulty? ) or ask, "Is there anything we should pay attention to?" Is there anything to pay attention to? ) can show that you care about things. Only by knowing the crux of the problem can we communicate.
13, have the sincerity to solve the problem.
Please tell me about it.
When a customer complains to you, what you should do is to try to appease him. The best way is to show concern and sincerity to solve his complaints. Your sentence "please tell me" (please tell me. ) or "I'm sorry for my mistake and promise you that I will finish the work very carefully" (I'm sorry for my mistake and promise you that I will do my best to deal with it. Let the other person feel that you have a sense of responsibility and will restore trust in you.
14, timely suggestions.
-We'll send you a replacement right away.
When the loss has been caused, timely remedy can often avoid communication deadlock and even reach a satisfactory agreement. For example, if the goods you deliver to the customer are not marked on the order, you can immediately assure him that "we will send you a replacement immediately." We will send you a batch of replacement products immediately. ) or tell him, "If you leave the materials, we can adjust the price for you." If you leave this batch of materials, we can adjust the price for you. Then, the customer's worry will be halved immediately and they will be willing to consider your proposal.
15. Confirm important details at any time.
Is this our decision?
In business negotiation, when it comes to the amount, delivery terms and date, you should not only confirm it orally during the negotiation, but also read it carefully after the contract is drawn up. Once you find any doubt, you should immediately ask the other party, "Is this our decision?" Is this what we agreed to? If the contents of the contract are really wrong, you should tell the other party, "I will have to return this contract to you without signing it." I have to return this contract to you instead of signing it. ) in protest. Any contract problem would rather be wordy than vague.
16. When you don't understand what the other person is saying, ask him to repeat it.
Would you mind repeating that?
English is not our mother tongue, so we can't understand it naturally. If you don't understand, pretend to understand, it's harmful. In fact, it is not difficult to ask people to repeat or explain more clearly. All you have to do is say, "Would you mind repeating that?" Would you mind repeating it? ), I believe that the other party will not only say it again, but also slow down. If you still don't understand, you still have to use the old method: "Can you explain it more accurately?" Can you explain it more clearly? )
17, let the negotiating opponent give a positive answer.
-is this important?
It is absolutely necessary to spend some time asking questions to communicate with your opponent and give him a positive answer, and finally guide him to give a positive answer to your main suggestion. Usually when communicating with your opponent, you will only answer "yes" happily. Therefore, before the communication starts, you might as well think carefully about what you want the other person to accept and try to say, "Is that … important?" Is it ... important to you? ) or "Would it help if ...?" Would it help you if ...? Without his consent, your suggestion is not difficult to pass.
18, make appropriate concessions
The best compromise we can make is ...
The most common example of communication between the two sides is bargaining. The buyer wants the seller to reduce the price by 150 yuan, while the seller only wants to reduce the price by 50 yuan. After a period of bargaining, the two sides finally reduced the price by 100 yuan. No matter how aggressive your opponent is, you should make the final concession: "The best compromise we can make is …" (The best compromise we can make is …) or "This is the lowest possible price." . Then stick to it, or you will lose something if you give in too much.
19, don't make a hasty decision.
Please let me think about it.
In business, credit is very important. Once you promise something, you have to break your word, which will leave a bad impression on people. Therefore, before making a decision, you must think carefully. If you are discussing something with your client that you can't make a decision, you might as well ask him to give you some time "please let me think about it ..." (please let me think about it. ) or "Can I give you an answer tomorrow?" Can I call you back tomorrow? Remember, hasty decisions often lead to serious consequences!
20. the skill of saying "no"
-No, but. ...
In business communication, when it's time to refuse, you should say "no" directly and use "that's different" obliquely (that's difficult. ) or "Yes, but ..." (Good is good, but ...) prevarication will make the other party feel that your promise is not crisp enough, rather than politely refusing. If you say "no, but …", it will be convenient and clear to know that you refused, but it seems that we can still talk. At this time, you are in a favorable position for communication, because you have used "no" to contain each other first.
2 1, don't rush your opponent to make a decision.
-Don't ask, "Have you decided?"
When your communication partner needs time to think about the plan, don't keep urging him "Have you decided?" Have you decided? In that case, you not only interfere with his thinking, but also may irritate him. In this way, the agreement that could have been reached may have fallen through.