(3) Guarantee: refers to the knowledge, etiquette and ability of service personnel to inspire customer trust and confidence.
(4) Empathy: refers to the ability and desire to put yourself in the customer's shoes.
(5) Tangibility: refers to the appearance of tangible facilities, equipment, personnel and written materials.
For logistics consulting services, these five dimensions refer to the following specific contents:
(1) Reliability means that the consulting company can reliably complete the consulting service within the specified time limit, and there are no errors in the principles, data, calculation, simulation and implementation involved in the service, which can help customers achieve their goals.
(2) Responsiveness means that the employees of consulting companies are willing to help customers solve new problems in practice and provide consulting services as quickly and effectively as possible.
(3) Guarantee means that the employees of the consulting company have rich logistics theoretical knowledge and practical experience, high ideological level and educational background, full of self-confidence, so that the enterprise can be trusted and can strictly keep the relevant secrets of the enterprise.
(4) Empathy means that employees of consulting companies can go deep into the enterprises they serve, think about problems from the standpoint of enterprise decision makers, and put forward the most suitable logistics solutions for enterprises themselves.