Luggage enquiry service telephone: 69820462
I. How to handle the lost checked baggage at the airport:
1. According to the airline's "Terminal Compensation Rules", the airline taking the terminal is responsible for the baggage storage claim. Therefore, if there is any problem with passengers' luggage, they should immediately go to the baggage information desk of the terminal airport for consultation and declaration. If passengers find problems when they arrive at foreign airports, they can also directly find the counter of the airline they are riding at the local airport and complain to the staff.
2. When inquiring, you need to show your luggage ticket, boarding pass, passport and other documents. Under normal circumstances, the baggage enquiry office will contact the airline where the passengers travel. Under normal circumstances, the airline system can query the whereabouts of passengers' luggage. If the baggage is not on the same flight as the passenger, you need to wait for the next flight, and the airport and airline will offer to deliver the baggage to your designated place before a certain time.
3. If the baggage is lost or delayed, contact the local airline office within 265,438+0 days at the latest (counting from the date when the baggage is delivered to the recipient). If the baggage is damaged, it will not exceed 7 days at the latest, otherwise it will be regarded as the passenger's automatic waiver of rights.
Second, about the lost and found way of the airport:
1. If you claim it, you need to bring your boarding pass and one original and one copy of your ID card on the same day, and clearly describe the characteristics of the lost items, such as the brand and size of clothes. Notebooks, IPAD and other expensive electronic products need to provide product invoices or be determined by verifying the boot password and desktop background.
2, entrust others to claim, need to bring the original and copy of the client's ID card and power of attorney.
3. If it needs to be mailed, the passenger can contact the courier company and send a power of attorney to explain the situation and mail it; If it is necessary to send express air mail, it can be handled by the airport on its behalf, and it can only be handled after the passenger sends a power of attorney and remits the required expenses into the designated account. According to civil aviation regulations, lithium batteries, lighters and liquid articles cannot be transported by air, and cash cannot be mailed in any way.
Extended data:
Precautions to ensure the safety of luggage when traveling:
First, when you pack your luggage, remember to classify it.
Take valuables with you, don't check them, and put some unimportant or inconvenient luggage in the trunk. As a reminder, countries such as the United States stipulate that checked baggage cannot be locked. Therefore, in order to reduce shoplifting by security personnel when you open your luggage, it is best not to put important items in the checked luggage.
Second, add personalized marks to the suitcases that need to be checked.
Now the shape and characteristics of suitcases are similar, and many passengers will buy popular suitcase brands, which may be taken wrong at the airport. Passengers had better stick eye-catching stickers on the boxes, or tie scarves and hang luggage tags to show their differences. You can put a business card inside and outside the luggage, with key information such as the passenger's English name, contact information and flight. Once lost, it is easier to find it in time.
Third, it is necessary to reserve time for checking luggage by plane.
If you take an international flight or feel that there are many people at the airport, you'd better reserve more time and check in in advance, so that you can reserve more time for yourself. For example, when checking baggage, you need to confirm the correctness of the handling of checked baggage with the staff.
Reference source:
Nanjing lukou international airport-service telephone
Nanjing Lukou International Airport-Departure and Arrival Services (Abnormal Baggage Service)
People's Network-What should I do if I lose my luggage while traveling? Teach you three tricks to ensure the safety of luggage