12306 what if facial recognition is unsuccessful?

If the authentication fails, re-verify at the train station or ticket office according to the system prompt. But the general ticket office can't solve this problem, so it is suggested to go directly to the information desk of the railway station for consultation. Be sure to bring your original ID card before going to the consultation, and then open official website at 12306 according to the instructions of the staff to re-register a user account.

12306 intelligent face recognition, if you wear sunglasses or a hat, it will affect face authentication, and if the protective film on the mobile phone blocks the camera, it will also affect the sensitivity of face authentication.

12306 Matters needing attention in online booking

A valid ID card can only buy a ticket with the same date and the same train, except for children's tickets. When buying children's tickets, children with ID cards should fill in their own identity information, otherwise, fill in the adult identity information of their peers. If you fill in the identity information of adults of the same age, you must go through the ticket exchange procedures before you can take the bus.

When buying a student ticket, you must register the student details of the passenger in the common contacts, and you must go through the ticket exchange procedures before boarding the bus.