At the end of the Tenth Five-Year Plan, the expressway management in Liaoning Province has basically achieved the goals of "four modernizations and four roads", such as toll automation, maintenance mechanization, communication modernization, management standardization, safe and smooth roads, economic benefits roads, civilized service roads and sightseeing roads. Since 1990, Liaoning Provincial Expressway Administration has carried out "militarized management and standardized service" in the toll collection system, carried out "three excellent and one satisfied" activities (that is, high-quality management, high-quality service and high-quality environment satisfy passers-by), strengthened the construction of toll collection team, standardized civilized language, dress code and work flow, and constantly changed the style of toll collection team. For more than 20 years, the toll mode of Liaoning Provincial Expressway Administration has experienced two stages: manual entrance toll, export ticket inspection and network automation toll in the whole province. From 1998 to 200 1, the automatic toll collection system was first built in Shenyang-Dalian Expressway, marking the initial realization of toll collection automation in Liaoning Province. In 2003, the province's automatic toll collection network was completed, and the largest automatic toll collection network in China was built at that time, which made the toll collection management step into a more scientific, standardized and modern track. Automatic toll collection system takes contactless ic card as the medium to realize "one card", which has the functions of toll statistics, traffic survey, brand inquiry, lane video recording, real-time monitoring and real-time transmission.
Expressway toll revenue is increasing steadily year by year at a rate of about 15%. The province's expressway toll revenue 1988 is only 3.23 million yuan, compared with 5.37 billion yuan in 2007. In 2009, the toll revenue of expressways in the whole province is expected to reach 7 billion yuan, and it will exceed 8 billion yuan in 20 10. With the continuous extension of expressway mileage and the accumulation of maintenance management experience, the expressway maintenance operation has gradually changed from the initial manual maintenance to the mechanized maintenance supplemented by manual maintenance. At present, some maintenance projects have basically realized mechanized maintenance, from road cleaning, pruning and weeding to comprehensive maintenance of subgrade, pavement, bridges and ancillary facilities. The way of maintenance began to change from independent maintenance of management office to market-oriented maintenance of roads, and the concept of maintenance changed from "passive correction and emergency maintenance" to "prevention first, combining prevention with control".
For more than 20 years, Liaoning Provincial Highway Administration has continuously improved and standardized highway maintenance, strengthened personnel training, increased the proportion of professional and technical personnel, actively introduced new technologies, new materials and new processes, and introduced efficient highway maintenance equipment to shorten highway maintenance time, minimize the impact on users, and ensure the safety and smoothness of highways. Actively carry out research on preventive maintenance system, deal with pavement and bridge diseases in time, comprehensively improve the quality of expressway pavement and bridge through the implementation of pavement medium repair project, and provide safe and smooth driving environment for passers-by. Increase investment, implement greening projects according to local conditions, highlight the greening and beautification of the central separation zone, the two wings, the slopes and the entrances and exits of toll stations, strive to build green corridors of expressways, and at the same time strengthen the greening and beautification of scenic spots in interchange areas and service areas to enhance the overall landscape effect.
Through continuous practice and exploration, highway maintenance in Liaoning Province has basically realized the mechanization of road capacity maintenance, pavement maintenance, snow removal and anti-skid, tunnel maintenance and traffic facilities maintenance. There are 65,438+0,290 sets of machinery and equipment in the world, mainly including pavement repair machinery, cleaning machinery, greening machinery, rescue and obstacle clearing machinery, road patrol cars, snow removal and anti-skid machinery, etc. A mechanized maintenance system with scientific equipment and complete means has been built, which greatly enhances the comprehensive maintenance ability and natural disaster resistance of expressways in the province and provides a strong guarantee for the completion of various maintenance work of expressways in the province. At the beginning of the establishment of the bureau, the expressway communication in the province adopted the point-to-point communication mode of single sideband radio; 1988, a digital microwave communication system was built. The expressway toll monitoring system based on 1996 has been put into operation, and the TV monitoring of toll management has been realized.
By the end of 2007, the scale of electromechanical system construction has been expanding, reaching the domestic first-class level. Build a large-scale, full-featured and high-tech network system with optical fiber communication as the backbone and integrating voice, data and image transmission services. Scientific and technological innovations represented by emergency auxiliary toll collection system, automatic license plate recognition and mobile video system have been put into operation one after another.
The 96 199 consultation and complaint service telephone, which is open to the public, has realized the service functions such as automatic voice broadcast, artificial voice, website information release, real-time information of service area touch screen, expressway variable information sign, mobile phone short message release, etc., and provided convenient, timely and accurate travel information service for passers-by. In 2008, global * * * sent 165629 SMS messages, sent 197576 SMS messages, handled 875555 SMS messages and handled 685247 telephone inquiries, with a total duration of 168562 minutes. For more than 20 years, road administration has continuously enriched its functions, expanded its scope of work, adhered to administration according to law, standardized law enforcement behavior, and strengthened road administration. From the original simple maintenance of safety and road property protection, it has developed into road property protection, road right maintenance, administrative licensing, over-limit treatment, emergency rescue, safety management and so on; The working mode has gradually changed from simple and passive patrol inspection to the key supervision of administrative licensing and safety management projects on the basis of patrol, using perfect road property file database and mobile video means. The knowledge structure and political and professional quality of the law enforcement team have been greatly improved. At present, the proportion of people with college education or above has reached more than 50%, and the proportion of people with college education or above has reached more than 90%. The number of road law enforcement personnel has grown from more than 30 at first to more than 350.
The province started the expressway rescue service network, relying on the "96 199" information service platform, and the rescue service was vigorously carried out. There are 48 rescue service points in the management office and service area, equipped with 240 rescuers. In 2008, * * * carried out rescue 3 times114 times, dispatched rescue personnel12,000 times, provided oil delivery service 937 times, provided trailer service 1 145 times, replaced 625 vehicle parts, and rescued 407 accidents. Over the years, with the development of the socialist market economic system, the management system and methods of expressway service areas in Liaoning Province have gradually matured in practice and exploration. The business model of each business unit in the service area has experienced a series of changes, such as independent operation, unified operation, contract operation, responsibility target management, leasing operation, brand chain operation and so on.
After years of development, the industrial corporation has gradually explored a centralized and unified management model suitable for the expressway service area in our province, and established and continuously improved the management mechanism based on humanized service, scientific management and brand management. Gas stations, shopping malls and auto repair shops in each service area are invited by the head office to invite social investment, and cooperative enterprises are determined through bidding and unified chain operation. Since 2002, well-known enterprises such as PetroChina, Sinopec, Dashang Group, Jinzhou Hualian, Jilin Zhongcheng and Shenyang MasterCard have been introduced to form a brand chain business model. On the basis of conscientiously implementing the policy of paying equal attention to economic benefits and social benefits, and adhering to the business principle of customer first and reputation first, the Industrial Corporation has successively formulated rules and regulations such as Quality Management Standard of Service Area of Liaoning Provincial Expressway Administration Bureau and Scoring Standard of Thousand-point Assessment, and on this basis, it has strengthened the comprehensive assessment of business services, timely rectified problems in service, price, health and so on, with clear rewards and punishments, effectively standardized the business behavior and health of enterprises. While giving full play to the supervision and inspection role of government departments, the Industrial Corporation began to hire social investigation companies to make unannounced visits to the management of service areas on a regular basis from June 5 to 10, 2005, requiring them to submit inspection reports to the Corporation in time after regular inspections. In recent years, social investigation companies have played an important role, greatly enhancing the sense of responsibility of employees, and effectively promoting the management of service areas and the improvement of service quality. The customer satisfaction rate in the service area has increased from 70% to over 95%. At present, the service area is spacious and flat, with leisure squares, sculpture landscapes and guiding signs. Supermarket shopping environment, special catering varieties, hotel rooms, star-rated public toilets, as well as a series of humanized service facilities such as vending machines, automatic inflators, all-weather warm water washing and 24-hour free supply of boiled water, have met the diversified service needs of customers to the maximum extent. Through the construction of "garden service area" and "ecological service area", the green coverage rate of service areas in the province has reached 27.7% from less than 5% 20 years ago, and all service areas have achieved zero pollution, creating good social and considerable economic benefits for expressways.
There are 4/kloc-0 service areas along expressways in Liaoning province, with assets of 1 1.5 1 100 million yuan, an increase of nearly 40 times compared with 20 years ago. The annual operating income increased from the initial100000 yuan to 2150000 yuan in 2008, an increase of nearly 20 times. The number of employees has increased from more than 200 to more than 3,400, an increase of 17 times. Shenyang-Dalian line corporation and service area have passed ISO9000 quality management system certification. Liaoning Provincial Expressway Administration has made unremitting efforts in team building, put ideological construction, clean government construction and professional ethics construction into the important work schedule, and carried out various forms of political and ideological education, legal education, work discipline and professional ethics education, and the quality of the team has been continuously improved. The construction of the industry team has achieved remarkable results.
In the past 20 years, * * has been awarded "National Women's Civilization Demonstration Post" by the All-China Women's Federation, "National Youth Civilization" by the Central Committee of the Communist Youth League, "Advanced Collective of the Ministry of Communications" by the Ministry of Communications, and "National Women's Civilization Post" by the Ministry of Communications. In 2005, Liaoning Provincial Expressway Administration was awarded the honorary title of "National Civilized Unit".
In the future development, Liaoning Provincial Expressway Administration will strive to promote the development process of management modernization, adhere to the management service concept of "people-oriented, vehicle-oriented" put forward by the party group of the Ministry of Communications, and strive to build a new type of expressway non-stop toll collection system, an efficient travel information service system, a perfect emergency rescue service system and a standardized highway market-oriented maintenance system, thus making greater contributions to Liaoning's economic revitalization and the broad masses of the people.