Legal analysis: the scope of acceptance mainly covers all kinds of non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection. Do not accept matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs.
Legal basis: Hebei province further optimizes the work plan of the government service convenience hotline 1. Uniform name identification. The unified name of the merged hotline in the whole province is "12345 government service convenience hotline" (hereinafter referred to as "12345 hotline"), the voice call number is "12345", and the unified hotline logo is 12345, providing "7×24 hours". (Responsible unit: Provincial Administrative Service Management Office, municipal governments (including Dingzhou and xinji city, the same below) and xiong'an new area Administrative Committee, completed on March 20021year).