1. Answering customer calls: Part-time telephone operators need to answer customer calls at any time. Whether it is consultation, complaint or suggestion, it needs to be handled in a warm, patient and professional way.
2. Solve business problems: customers often ask various business problems during the call. Part-time operation needs to have enough professional knowledge and problem-solving ability, accurately answer customers' questions and provide appropriate solutions.
3. Advice and help: Part-time telephone operators also need to provide relevant advice and help to customers, such as providing company or product information, answering customers' questions and providing other relevant support.