The development of personal work summary of operation and maintenance is to promote the essential improvement of personnel's technical level and management experience. The following is a summary of my personal work in operation and maintenance, which I recommend to you and hope to bring you help.
Chapter 1: Summary of Personal Work of Operation and Maintenance By the end of 20xx 10, the operation and maintenance of xx Company in XX Company has expired for another year. In this year's operation and maintenance work, xxxx's business has developed rapidly, the number of equipment has been increasing, and the technical level and business knowledge of personnel have been significantly improved. Our team has also greatly improved its technical level and management experience.
First, conscientiously complete the planned daily operation and maintenance work: strictly control the quality; Service first; Strict requirements; Leading technology.
1. At the beginning of the operation and maintenance work, the leaders of the information technology department placed high hopes on our operation and maintenance work and put forward the policy of seriously improving the service level. We strictly follow this requirement in the service process to ensure the development of xxxx and be responsible to users. Strictly put quality and service first? This principle runs through all aspects of daily work. The customer satisfaction during this operation and maintenance period has been significantly improved and has been recognized by users many times.
2. We will cooperate with the new requirements and plans put forward by the Information Technology Department in time. Strict requirements? Principle, scientific analysis of the proposed requirements, timely put forward a complete and thorough solution, and intend to invite users to try or test before implementation. Effectively ensure the timely and effective operation and maintenance work.
Improve the technical level of service business, and complete a series of established training plans on time according to the unified planning of information technology department. Follow? Leading technology? Principle, improve business level and troubleshooting efficiency through technical training; Through the establishment of effective security mechanism and training, the security mechanism of xxxx information outsourcing personnel has been improved; Through the training of confidentiality system, the operation and maintenance personnel will establish the information security consciousness of consciously maintaining xxxx; Through the training of customer service awareness, customer satisfaction has been improved.
Second, absorb advanced experience and complete various tasks of operation and maintenance with good quality and quantity:
During the operation and maintenance period, no major production safety accidents occurred in the host, server, network and desktop, and some potential threats were seriously rectified under the guidance of the Information Technology Department. Use advanced technology and experience to improve labor efficiency and operation and maintenance quality;
1, adopt advanced operation and maintenance tools to improve labor efficiency. Through monitoring software, the timeliness and controllability of information can be maintained at any time, and once problems occur, they can be quickly located and repaired.
2. Under the guidance of the Information Technology Department, we have widely adopted WEB2 in the operation and maintenance work. 0 technology. In this way, we can efficiently complete the operation and maintenance work and save a lot of money for xxxx.
3. Pay attention to the study and collection of new technologies and methods in the course of work, and timely sort out and submit successful schemes conducive to operation and maintenance to the Information Technology Department. After five years of maintenance, a large amount of knowledge base information has been stored.
Three, adapt to the needs of the task, timely solve the problems encountered in the operation and maintenance process:
1. In case of unexpected problems during operation and maintenance, communicate with relevant personnel of the Information Technology Department in time, and conduct emergency treatment according to the emergency plan. Arrange key personnel to be on duty during holidays to ensure 24-hour timely response.
2. In the process of operation and maintenance, actively assist in the implementation of new equipment, which is affirmed by the Information Technology Department; Provide all-round guarantee in the process of arrival, acceptance, integration scheme, installation and debugging; For data migration and backup, everyone should make a detailed plan according to their own responsibilities and implement it strictly according to the plan after approval by the information technology department;
3. In order to cope with the shortage of information technology personnel when cooperating with major activities and events of some companies. On the one hand, do a good job in operation and maintenance, on the other hand, send some or all personnel to assist the information technology department to make up for its manpower shortage;
4. Actively cooperate in the process of upgrading the computer room, send people to supervise the construction process throughout the process, and issue various construction plans and design materials in time. After the completion of the construction, timely improve the changes and identification of various charts.
5. Cooperate with the administration department to do a good job in asset management, assign special personnel to participate in the study of asset management system, and put forward their own suggestions on backup and upgrade scheme in time; Actively respond to the energy-saving and emission-reduction initiatives put forward by the office and take the initiative to take measures to avoid the waste of energy and materials; Cooperate with the office for asset statistics, inspection and registration for many times.
Four. Seriously complete the report, summary and knowledge accumulation in the operation and maintenance work;
1, the knowledge base has formed a systematic and complete collection of operation and maintenance knowledge for two consecutive years, and it is convenient for all kinds of personnel to find the required operation and maintenance information at any time through authority management, which provides a basic guarantee for improving operation and maintenance efficiency.
2. Daily newspaper: * * Submit 309 daily operation and maintenance reports, 52 weekly operation and maintenance reports, 52 weekly engine room temperature reports, monthly operation and maintenance reports 12, semi-annual operation and maintenance reports 1, annual operation and maintenance reports 1, and 20XX.
3. Work reports: 70 change reports, 5 failure reports, 2 data security measures reports, 2 holiday duty tables and overtime tables 1 copy. Others: irregular reports such as disk space usage reports;
4. Chart: circuit power supply topology diagram, computer room and rack layout diagram, network topology diagram, san environment topology diagram, telephone distribution frame corresponding diagram, ip and workstation and telephone statistics table, outsourcing personnel information system registration form, etc.
5. Other reports: suggestions on information security management of outsourced personnel, suggestions on the use and management of file servers, etc.
Through the above work and measures, our company successfully completed the operation and maintenance task of xxxx in this issue, which fundamentally met the requirements of equipment operation and maintenance. The successful completion of the task depends on the correct leadership and great assistance of the information technology department; Relying on the excellent situation of healthy development of xxxx; Thanks to the long-term trust and tacit understanding between the two sides.
One year has passed quickly, and I hereby apply to the leader to renew the operation and maintenance contract for the new year. Moreover, in the new maintenance period, all the contract terms of the previous year will be maintained, and the original operation and maintenance price will remain unchanged. In the new operation and maintenance period, we will keep a cool head, continue to develop our own advantages, make up for the existing shortcomings in many ways, improve the level and level of services, and under the guidance of the Information Department, unite and cooperate with colleagues in various departments, make great efforts to cooperate with Qi Xin, and complete various operation and maintenance tasks with high standards and high quality. I hope that in the new operation and maintenance period, I can better cooperate with the work of the Information Technology Department and complete the requirements and tasks of xxxx.
Chapter 2: Summary of Personal Work in Operation and Maintenance. xx years will soon pass. Looking back on the work in the past year, under the leadership of the company, we have worked hard to unify our thinking and passed an extraordinary year. The work of the past year is summarized as follows:
I. Network construction
Network planning is an important work of technical department, and the quality of planning affects the development of network construction. The acceptance distribution network has installed 1350 households, and it is expected to complete 1500 households by the end of the year.
Second, network transformation.
According to the needs of the company's business development, this year, the technical department strengthened the renovation of the bungalow network, transforming the bungalow users 1655 households.
By the end of June, the branch network had opened 1 1, 105 bidirectional optical nodes. The bidirectional optical node 77 has a bidirectional network coverage of 19000 households, making the bidirectional network coverage rate reach 86. 4%。
Third, networking among provinces, prefectures and counties.
Trunk maintenance saves 2240 kilometers of annual inspection, 28 inspections, 6 marking and protection of trunk construction, 4 tests of spare optical fiber of trunk, discharge inspection of UPS battery in each station machine room 1 time, replacement of optical amplification trunk in XXX machine room twice, and trunk expansion 1 time. Trunk line rectification 1 time (12 days), cutover 10 times, and optical cable relocation in 3 places. Accidentally blocked four accidents.
County networking, Fuyun County interrupted twice, Habahe County interrupted twice. Jimunai County was interrupted twice, and the data network equipment in Jimunai County was damaged once 15 days. Fuhai county was interrupted four times. ? May day? Eleven? Before, every county equipment was inspected once.
Fourth, network operation support.
The two-way business of the branch has developed rapidly this year, which has caused great pressure on the network of the branch. In order to ensure the normal development of interactive services and broadband services, the operation and maintenance work was handed over to a professional operation and maintenance company. The technical department, operation and maintenance company and computer room network management actively seek the help of the general office and the operation and maintenance center of the district company in view of the new problems that appear constantly in the network operation. Although it is very hard, it also increases the ability to solve problems and basically ensures the normal development of two-way network services. * * * The number of office workers is expanded to 4 every year.
Verb (abbreviation for verb) Safe production and safe broadcasting.
The task of safe production and safe broadcasting undertaken by the technical department is quite arduous for the company, including provincial trunk lines, metropolitan area networks and computer rooms. In order to ensure the safety and smoothness of optical cables in provincial trunk lines, the inspection of the introduction part of provincial trunk lines and the propaganda of protecting optical cables have been strengthened, and the contact with urban construction departments and construction units has been strengthened to ensure Spring Festival travel rush and the Spring Festival. Two sessions? It was safe and smooth during the Asian Games. Completed the repair of four provincial trunk optical cables, recovered economic losses of 30,000 yuan, and the rest are under prosecution.
MAN operation and maintenance personnel firmly establish the sense of responsibility, service and overall situation of safe broadcasting, and not only complete the emergency repair of MAN during the day, but also undertake the emergency duty task at night. It provides a strong technical guarantee for the safe broadcast of the branch's metropolitan area network throughout the year.
All the staff in the computer room earnestly implement the instructions and work arrangements of the company and the higher authorities on safe broadcasting, and strengthen patrol inspection on duty with emphasis and purpose according to the current social situation to ensure that the front-end computer room is manned 24 hours a day; Make full preparations for standby signal sources and various broadcast emergency plans, be familiar with various operation procedures, and ensure that? Three sessions, two sessions? 、? 5? 1? 、? 7? 1? Important guarantee periods such as World Expo and Guangzhou Asian Games, and? 4? 25? 、? 6? 4? 、? 7? 22? Safe transmission of TV signal in front-end computer room during equal sensitive period. The existing lines transmit local, central, provincial and municipal digital TV programs 154 sets, and 54 sets of MMDS digital TV programs in XXX city. The cumulative safe broadcast reached # # # hours throughout the year, and no major broadcast accidents occurred throughout the year.
The staff of the computer room also serves as 96566 customer service, overcoming difficulties under the condition of few personnel, and handling user complaints and registration seriously. Users complain once a year.
VI. Completion of business tasks
By the end of June 1 1, 540,000 business tasks had been completed, and 20,000 were overfulfilled in June.
Seven. cultivate
In may this year, the department sent people to participate in 96566 training courses. Unqualified personnel were fired.
Eight, the existing problems
1. The employees in the department are not motivated and curious, so they can't study business knowledge hard, which is far from the actual demand.
2. The contradiction between network development and business development is quite prominent, and the network can't adapt to business development well.
Nine. Work plan for next year
1. Intensify the training of departmental staff, and carry out professional knowledge and various rules and regulations in a planned, purposeful and step-by-step manner to improve the comprehensive quality of departmental staff.
2. After the pipeline construction is qualified, pipeline construction shall be carried out in the urban area.
3. Strive for the branch to actively coordinate with the regional companies and support the data business of the branch. (1) Strengthen communication and guidance on the business ability of the branch, timely guide and inform the newly added software, equipment and expansion, and solve network problems. (2) Increase the authority of the branch company to operate the equipment, so as to facilitate the business development to the maximum extent. (3) Business equipment should have relevant processes, and the operation results should be reported to the branch for filing, so that problems can be solved as soon as possible. At the same time, the business requests of the branch should have a time limit and must be solved within the prescribed time limit.
Chapter III: Personal Work Summary of Operation and Maintenance Program Department has gone through another stormy year, which contains things worth looking forward to and pleasant memories, and more needs to sum up the problems encountered and problems to be solved in the past year. Seriously review and summarize the work of the program department in xx years, and the following points are worth talking about:
First of all, the wave of self-run programs has ups and downs.
Since the launch of Qian News, Diange Station and Serial Series in 20xx, it has achieved quite good results in 20xx- 1999. For three consecutive years, they followed Longgang Station in the recruitment rate of Cangnan news, and their advertising business and song ordering income also received rich returns. In retrospect, it was the golden age of the development of the program department. With the appearance of digital equipment and the gradual aging of the original equipment, the self-run programs have experienced many twists and turns, stopped broadcasting, and the quality of news and image broadcasting is extremely poor, which leads to the continuous loss of advertising revenue sources, and at the same time greatly dampened the enthusiasm of the program department to send county stations. The reason is too complicated to say. Until the beginning of this year, the original plan to negotiate with relevant towns and villages to buy new equipment fell through due to various factors. The news operation of the cash desk is in a very embarrassing situation. Thankfully, with the strong mediation of the station leaders, we had another camera to shoot in September. Although it is nothing new, everyone cherishes the hard-won gift of sending carbon in the snow. Since mid-September, our reporters have gone all out to shoot news. No matter how far the journey is, as long as there are news clues, we will immediately rush to the news scene. For example, the firecracker explosion accident in Xiao 'ao village, Dayu, was actually not within the scope of our shooting area. In order to get fresh first-hand news materials in time, the reporters of the program department showed good professionalism and rushed to the scene of the accident without having lunch. At the same time, during this period, we also filmed many social good news that the masses loved, such as taking pictures of hive migration and grotesque shapes, and capturing the live news of police and people Qi Xin working together to catch gangsters in the street. These good news are not only broadcast in Cangnan News, but also on the channel of the city TV station. These achievements are gratifying, but how far are we from making progress? Top three?
Our goal needs to be redoubled. In addition, we still face many problems to be solved. The absence of self-run programs such as Qian News and Series has always restricted the greater development space of China's journalism. The renewal of relay cameras and the replacement of studio lights are all things that need to be solved. Only by solving the hardware problems step by step can our journalism get on the right track slowly and create more glory.
Second, strengthen system construction and internal management.
This system is established to better manage outstanding talents. Talking about things, everyone has always been very concerned about the every move of the program staff. For example, many people seem to care about the absenteeism of the staff in the program department, but no one will pay attention to someone who is absent from work in other departments. In view of this situation, the program department also seriously considered the reasons. In addition to the problems existing in the personnel of the program department, it is often determined by the nature of the interview work. Its suddenness and time instability often give people a feeling of absenteeism or abnormal attendance, so this puts higher demands on the editors of the program department. People-oriented? Through discussion, it is the key to strengthen internal management that the program department formulates corresponding systems on the basis of relevant systems, binds people with systems, and regulates the work behavior of editors. Only when everyone consciously abides by the system can we better complete the work outside our duties. Recently, the program department introduced the health duty system and the weekend duty system. After a period of implementation, the office hygiene has been maintained very well, and everyone's work style and mental outlook have changed greatly. On the other hand, editors have a strong learning atmosphere. By exchanging their experience in shooting and writing press releases, we can improve our professional level. At the same time, I often learn the news writing characteristics of brothers standing online, and learn their good experiences for my use. We should also pay close attention to the propaganda trends of People's Daily Online, Xinhua.com and Wenfa.com, keep abreast of all kinds of propaganda information, and grasp the correct direction of public opinion, which will help to correctly understand the party's line, principles and policies. Now all the staff of the program department have the common belief, the joint efforts of Qi Xin and the firm belief shared by * *, and have shaped the program department into? Five excellent teams? .
Third, strictly control the broadcasting in the computer room.
The radio link in the computer room is the most important part of our whole work. The quality of broadcasting is directly related to the social effect of our station. Network construction and news editing ultimately serve broadcasting. Therefore, the accurate and timely normal broadcasting of the computer room is extremely important. However, the management of computer room has always been the most difficult to manage, among which the low quality of personnel and weak sense of responsibility are the key points. Some broadcasters can't rule out even the simplest machine faults and equipment functions, and their lazy work style often makes mistakes in the broadcast. Faced with these serious problems, what will the program department devote itself to? People-oriented? Management, ideological education and professional skills training should start with improving people's quality and ideological realm, so as to ensure the normal operation of the broadcasting system.
20xx is coming to an end, and it is also an extraordinary year. This year, we walked through difficulties, explored in constant progress, worked hard in pioneering and innovating, and strived for a feasible development path. 20xx is another year connecting the past with the future. Looking forward to xx, the program department will continue to carry forward the fine traditional style of work, inherit the excellent professional quality in the past, make persistent efforts, and do better news in the future under the direct care of Taiwan leaders, bringing more honor and benefits to Taiwan.
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